Front Office Assistant

## Description

**Bilingual Front Desk /FOA**

**About Smile Starters**

Smile Starters is a **general dental practice** serving children and young adults ages **1–20**. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve **long-term results**, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.

This position provides an opportunity to **assist in communication with non-English speaking patients and their families** while performing front desk and clerical duties in a busy, supportive office environment.

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**Job Duties / Responsibilities**

• Greet and communicate with patients and families in a friendly, professional manner
• Check in patients and update necessary paperwork and electronic records
• Answer incoming phone calls and respond to patient inquiries
• Schedule new and follow-up patient appointments
• Confirm appointments via phone, text, or email
• Follow up with patients who missed appointments
• Check out patients, including collecting patient portions of visits and scheduling future appointments
• Reconcile procedures performed with those billed
• Process insurance claims and verify eligibility
• Interpret for clinical staff and patients as needed
• Perform other duties as assigned to support the team

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• **Ideal Candidate**

• Associate’s degree or higher
• Desire and aptitude to learn and grow in a dental/medical office
• Minimum of 1 year experience in a medical or dental office
• Familiarity with NCTracks a plus
• Strong computer skills
• Friendly, professional demeanor and excellent communication skills
• Bilingual in **Spanish and English** **(required)**

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• **Requirements**

• “Can-do” attitude and willingness to help the team
• Experience in a dental or medical office environment
• Fluent in Spanish and English

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• **Benefits**

• Competitive salary with performance incentives
• Paid time off
• Health, dental, vision insurance, short term disability, and supplemental life insurance
• Company paid Basic Life Insurance and Long-Term Disability
• Retirement plan options
• Friendly, supportive, and collaborative team environment
• Opportunity for career growth within a well-established pediatric-focused practice

## Qualifications
**Requirements**

• “Can-do” attitude and willingness to help the team
• Experience in a dental or medical office environment
• **Fluent in Spanish and English**