Bilingual Call Center Agent

## Description

Bilingual Call Center Agent

***Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence!*** ***In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.***

We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.

Schedule

• Monday – Friday
• 8:00 am - 5:00 pm

Responsibilities include

• Answering telephone calls in a clear professional manner.
• Directing telephone calls accordingly.
• Making, canceling, and rescheduling patient appointments.
• Gathering, verifying, and entering demographic information.
• Making outbound calls as needed.
• Maintaining patient records according to HIPAA guidelines.
• Effectively interacting with co-workers, physicians, and patients.
• Performing other duties as needed.

Qualifications include

• Bilingual proficiency in English and Spanish is required.
• Ability to demonstrate strong patient service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to portray a professional attitude and appearance.
• Ability to demonstrate strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to thrive in a fast pace, high-call volume environment.
• Ability to work M-F between the hours of 8:00 AM and 5:00 PM

Previous experience in a call center or medical office required.

If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.

**EOE**