Centralized Workforce Readiness Training Manager

## Description

**ESSENTIAL EXPECTATIONS**

**Diversity, Equity, And Inclusion Expectations**

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

**Safety Expectations**

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

**POSITION EXPECTATION****POSITION EXPECTATIONS**

**Position Summary**

The Training Manager is responsible for overseeing the Goodwill Workforce Readiness Academy. This position leads the development, coordination, execution, consistency, and operational effectiveness of foundational training programs designed to prepare newly hired team members for successful integration into the workplace.

The Training Manager ensures training programs align with organizational standards, operational expectations, safety requirements, competency models, and Goodwill’s mission-driven culture. This position oversees trainers, maintains training consistency across locations, monitors program effectiveness, and partners closely with Operations and Human Resources to support workforce readiness, retention, productivity, and operational excellence.

**Responsibilities**

**Program Management**

• Oversees the daily operation of the Goodwill Workforce Readiness Academy/ Centralized Onboarding and Job Readiness Program
• Coordinates training schedules, trainer assignments, performance feedback, and trainee processes
• Ensures standardized execution of training curriculum across all training environments
• Maintains consistency in training materials, evaluations, and operational expectations
• Manages and assists in developing and revising training curriculum, e-learning, videos, manuals, SOPs, and job aids and validating content with subject matter experts
• Ensures training remains aligned with operational workflow and business needs
• Ensures operational training execution at all sights and through directives, processes and special projects
• Pilot tests materials and revise based on feedback

**Trainer Oversight**

• Supervises and supports trainers and support personnel assigned to Workforce Readiness Academy locations
• Conducts trainer coaching, calibration, and quality reviews
• Ensures trainers follow established training standards and evaluation procedures
• Oversees and assists with train-the-trainer initiatives and trainer certification processes
• Monitors trainer effectiveness and provides corrective guidance when necessary
• Ensures hands-on training stations are properly organized, equipped, and operational
• Monitors training flow, engagement, and trainee participation
• Reinforces safety standards and operational procedures throughout training
• Coordinates with operational leadership regarding workflow expectations and skill development
• Participates in hiring, coaching, and developing trainers

**Competency & Readiness Validation**

• Oversees competency-based evaluations and foundational readiness assessments
• Prepares and reviews training documentation and readiness determinations for accuracy and consistency
• Ensures manager proficiency checklist processes are completed appropriately
• Partners with store and operational leadership regarding trainee progress and reinforcement needs

**Reporting & Program Analytics**

• Tracks and reports training metrics including:
• Readiness rates
• Retention trends
• Manager satisfaction
• Training completion
• Productivity indicators
• Safety trends
• Identifies trends, development needs, and opportunities for continuous improvement
• Provides regular program updates and operational insights to leadership

**Operational Readiness**

• Conducting development opportunities analysis, skills assessment, compliance analysis
• Monitors and reports on operational effectiveness, workflow, performance, key indicators and workplace trends

**Culture & Team Member Experience**

• Reinforces Goodwill culture, mission, competencies, work with purpose, and operational standards throughout training
• Creates a professional, engaging, and supportive learning environment
• Promotes accountability, consistency, professionalism, and safety

**Other Duties As Assigned**

• Manages or assists in any other projects or tasks as determined by management

**COCY EXPECTATIONS**

**Core Competencies**

| | |

| --- | --- |

| Leadership | Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments. |

| [Job Knowledge](https://workforcenow.adp.com/theme/legacyAppShell.html?href=%2Fwfn%2Ftalent%2Fperformance%2FUxPerformanceManagementNew.faces&title=Performance%20Dashboard&rid=pracPerformance) | Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. |

| Accountability | Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism. |

| Communication | Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. |

| Professionalism | Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and inte |