Dispatcher - Part Time

## Description

**ESSENTIAL EXPECTATIONS**

**Diversity, Equity, And Inclusion Expectations**

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

**Safety Expectations**

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

**POSITION EXPECTATION**

**Position Summary**

​​​​​​The Dispatcher coordinates fleet movement, assists with the Retail Store deliveries/clean outs, and coordinates with the Donation Department for ADC transfers to maximize the efficiency and effectiveness of the transportation operation.

**Responsibilities**

• **​​****​​​**​​​​**​​​​​​**Completes all related paperwork and reports in an accurate and timely manner.
• ​Utilizes personnel, fiscal, and transportation resources based on operations requirements.
• ​Schedules store deliveries and clean-outs, site transfers, commercial pickups, and all other movements of Goodwill trucks and trailers.
• ​Ensures the fleet is utilized with minimal mileage and gasoline charges.
• ​Maintains required reports to document movement of fleet and product transfers.
• ​Provides excellent internal and external customer service and displays a “can do” attitude.
• ​Provides feedback for driver evaluations.
• ​Assists in the scheduling of personnel by providing feedback on the anticipated workload.
• ​Provides direction for special transportation projects.
• ​Plans routes with efficiency.
• ​Responds and completes all pickup/transfer requests via email.
• Assists in any other projects or tasks as determined by management.

**Core Competencies**

| | |

| --- | --- |

| [Job Knowledge](https://workforcenow.adp.com/theme/legacyAppShell.html?href=%2Fwfn%2Ftalent%2Fperformance%2FUxPerformanceManagementNew.faces&title=Performance%20Dashboard&rid=pracPerformance) | Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. |

| [Dependability](https://workforcenow.adp.com/theme/legacyAppShell.html?href=%2Fwfn%2Ftalent%2Fperformance%2FUxPerformanceManagementNew.faces&title=Performance%20Dashboard&rid=pracPerformance) | Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations. |

| Service Oriented | Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results. |

| [Teamwork](https://workforcenow.adp.com/theme/legacyAppShell.html?href=%2Fwfn%2Ftalent%2Fperformance%2FUxPerformanceManagementNew.faces&title=Performance%20Dashboard&rid=pracPerformance) | Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team. |

**Job Specific Competencies**

| | |

| --- | --- |

| Patience | Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles. |

| Organization and Planning | Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible. |

| Interpersonal Skills | Displays effective verbal, non-verbal and listening skills. Self-confident, positive, and adaptable. Builds strong relationships and solicits feedback. Manages conflict and is receptive to feedback. Empathetic and emotionally intelligent. |

| Adaptability | Adjusts and responds appropriately to change and unexpected challenges. Flexible, open to new ideas and responsibilities. Understands the implications of new information. |

**Environmental Factors**

• Ninety-five precent of duties will be performed in an office environment with regulated temperatures.
• Five