Service Manager - Moscow Mills

## Description

Position Specifics Department: Service

Reports to: Divisional Service Director, Divisional Manager

• Supervises: Service Writer, Service Advisor, Service Technician, JD TECH Student
• Purpose: Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes.

• Grows profitable service labor sales and exercises disciplined expense control.
• Attracts, retains, and assists with development of department personnel. Responsibilities Communicates, enforces and monitors service department processes to ensure customer satisfaction
• Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
• Executes service department marketing plan with the direction from corporate service manager and marketing manager
• Coordinates customer clinics, field days, and related promotional events
• Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing
• Coordinates customer clinics, field days and related promotional events
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Assists with the development and training of service personnel and completes performance reviews of service staff
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

## Qualifications

Experience, Education, Skills and Knowledge

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience with off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
• Experience leading and working cooperatively in a team environment
• Experience communicating effectively
• Experience analyzing and interpreting internal reports Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid drivers license required; CDL (Commercial Drivers License) preferred