WELLNESS SPECIALIST (45419)

## Description
**Overall Compensation & Benefits:**

• Medical, Dental, & Vision insurance packages - FT employees
• 401k plan – Employer matching
• Paid time off accruals
• 20% Employee discount
• Free Box Items for employees
• Performance reviews (60-day, 6-month, Annual)
• Quarterly Bonus\*
• Happy Hour Bonus\*
• Birthday Bonus\*

\*For more information, please contact us, and we will be happy to answer any questions about this benefit.

**General Purpose:** To provide customer service in a friendly and professional manner by maintaining a high level of customer satisfaction in handling all inquiries, orders, special orders, and returns; carry out any special assignments given by the Wellness Manager. To assist in creating an abundant, well-stocked Wellness department that is clean, organized, and appealing.

**Essential Duties:**

• Maintain Wellness department through ordering, receiving, pricing, facing, and stocking.
• Properly record and file all customer returns and error/damaged products, and then follow through with vendor credits in the credit log.
• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Assist customers with special requests or needs, including returns and special orders, and properly record such items.
• Pulling back stock inventory according to Wellness Manager’s weekly back stock inventory schedule.
• Maintain signage and order shelf tags as needed.
• Clean and organize the Wellness Information Booth, backroom, shelves, displays, and sales floor.
• Gain education in product knowledge, promotions, and issues to the Natural Foods Industry emphasizing vitamins/supplements and health and beauty aids.
• Supervise duties of Wellness staff, monitoring staff breaks and keeping staff productive.
• Assist Wellness Manager in ongoing staff training, department development, and succession training.
• Communicate any suggestions, concerns, questions, and customer feedback to the Wellness Manager in a timely manner.
• Adhere to all store policies as outlined by the Wellness Manager, Staff Member Handbook, Injury and Illness Prevention Plan and FDA liability standards.

**Other Responsibilities:**

• Provide feedback to Wellness Manager for performance evaluations.
• Support training of new staff members.
• Attend and assist with quarterly inventories.
• Use box cutter, baler, and all other equipment properly.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Assess department’s needs and take initiative to perform needed tasks.
• Follow department specific procedures for scan gun usage.
• Attend department meetings (minimum of 1/Qtr.), and all scheduled all-store meetings and mandatory vendor staff training.
• Assist other team members in achieving the goals of the department and the store.
• Attend scheduled department meetings and all store meetings.

**Work Environment:**

• Ability to work under a variety of conditions, including cold temperatures for extended periods of time.

## Qualifications
**Qualifications:**

• Advanced knowledge in natural alternative medicine and body care.
• Open, friendly demeanor that relates well to customers.
• Ability to read product labels and UPC codes.
• Strong leadership and teambuilding skills with good communication and listening skills.
• Previous customer service experience and Natural Foods experience.
• Ability to work in a fast-paced environment and handle a variety of people with special needs.

**Physical Demands:**

• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to push/pull a loaded Wellness stock cart throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.
• Ability to reach above shoulders and horizontally to stock and retrieve inventory.