DELI COUNTER CLERK (45842)

## Description

**General Purpose:** To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to maintain the appearance and quality of the food in the display cases.

**Essential Duties:**

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
• Set-up cold case by store opening and then reset/refresh it by 5:00 pm maintain proper case set up throughout the day.
• Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximize sales.
• Develop and maintain an understanding of the products you are selling/serving.
• Maintain a clean, appealing, and sanitary work area in accordance with Health Department regulations.
• Operate and sanitize all Deli equipment in a safe and proper manner.
• Follow portion guidelines, and properly record all samples, demo product, and waste.
• Preserve an open level of communication and cooperation with all Kitchen staff and ask for assistance on the Counter when necessary.
• Foster a teamwork environment by cooperating with all Deli staff to achieve the goals of both the Kitchen and Counter.

**Other Responsibilities:**

• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Deli Department meetings and all store meetings.
• Assist other team members in achieving the goals of the department and the store.
• Adhere to all Deli Department and store policies as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
• Maintain clean and neat appearance in compliance with Dress Code policy.

## Qualifications
**Qualifications:**

• Ability to understand and follow Department of Health regulations and needs to complete Food Handler’s Certificate within 10 days of employment.
• Understand the importance of the handling of allergen containing products.
• Ability to prioritize and handle several tasks at once.
• Friendly, outgoing personality.
• Previous customer service experience.
• Strong communication skills.
• High tolerance for stress.
• Capable of responding to situations in a timely manner.

**Physical Demands:**

• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.

**Work Environment:**

• Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
• Ability to work safely around kitchen machinery and sharp knives.