RESIDENTIAL LEAD ELECTRICAL SERVICE TECHNICIAN

## Description

### **Residential Lead Electrical Service Technician**

**Location:** Charlotte, NC

**Family | Can-Do Attitude | Integrity**

At Roby Services, we don’t just install electrical systems, we build trust, deliver quality, and treat every client like family. Our clients rely on us because we approach every challenge with a can-do spirit and act with integrity in everything we do.

We’re seeking a skilled and motivated **Residential Lead Electrical Service Technician** to join our growing team. This is an exciting opportunity for an experienced professional who takes pride in craftsmanship, thrives in a collaborative environment, and leads by example.

**What’s in it for you?**

• Competitive compensation with performance-based growth
• Comprehensive benefits package (health, dental, vision, disability, life)
• Paid vacation and holidays
• 401(k) with company match
• A family-oriented culture that values collaboration and integrity

## Qualifications
**What makes you stand out?**

• 5+ years of hands-on residential electrical service experience
• Demonstrated experience leading or mentoring field technicians
• Strong understanding of electrical systems, codes, and best practices
• Capable of working indoors and outdoors, in all weather conditions
• Strong problem-solving and communication skills
• Reliable, safety-focused, and team-oriented professional
• Valid driver’s license and ability to pass a drug test

• **Responsibilities include but are not limited to:**
• **Technical Expertise & Service Delivery**

• Lead diagnosis and repair of electrical systems, fixtures, and components according to safety codes and company standards
• Perform and oversee complex installations, service upgrades, and preventative maintenance
• Conduct system testing, load calculations, and inspections to verify proper operation and code compliance
• Serve as the field expert on escalated or technically demanding jobs, stepping in where others need support
• Maintain a thorough understanding of current NEC codes and local jurisdiction requirements

**Team Leadership & Mentorship**

• Provide on-the-job mentorship and skills coaching to junior and mid-level technicians
• Lead by example, in technical quality, customer interaction, and professional conduct
• Assist management in performance feedback and identifying technician development opportunities
• Support onboarding of new field team members and help acclimate them to Roby standards
• Be a point of escalation in the field for technical questions, job-site decisions, and client concerns

**Customer Engagement & Consultative Sales**

• Communicate clearly and professionally with clients, diagnosing concerns, explaining findings, and presenting service options with confidence
• Recommend value-added solutions such as surge protection, panel upgrades, lighting improvements, EV charging, and energy-efficient products
• Provide accurate estimates, service reports, and thorough documentation for each visit
• Build lasting client relationships that reflect Roby Services' reputation for trust and quality
• Achieve individual and team service sales goals

**Safety & Compliance**

• Enforce and model adherence to all safety regulations, OSHA standards, and company protocols
• Maintain a clean, organized, and hazard-free work environment on every job site
• Educate clients on electrical safety best practices
• Ensure all work performed by the team meets permit, inspection, and code requirements

**Operations & Reporting**

• Work closely with dispatchers, supervisors, and the service team to coordinate and prioritize service calls
• Accurately record all completed work, parts used, time on site, and follow-up recommendations
• Provide field-level feedback to management on process improvements, equipment needs, and team performance

**Why Roby Services?**

Roby Services is part of the Roby Family of Companies, trusted since 1950. When you join us, you’re not just starting a job, you’re beginning a career. We’re committed to helping you learn, grow, and advance in the electrical trade, giving you the tools and support you need to succeed.

**Ready to start your career in electrical work with a company that values family, quality, and integrity?**

Apply now and let’s build something exceptional together.