Clinical Nurse Supervisor

## Description

**Position Summary**

We are seeking a motivated Clinical Nurse Supervisor to join our team. The Clinical Nurse Supervisor plays a key role in creating a supportive, patient-centered clinic environment. This position leads and mentors nursing staff, helps keep daily operations running smoothly, and ensures patients receive safe, high-quality care. In addition to overseeing clinical operations, the Clinical Nurse Supervisor manages employee health requirements to ensure staff remain compliant and up to date and leads infection prevention and control efforts across the clinic(s). Working closely with providers and leadership, this role supports regulatory compliance, maintains accreditation standards, and helps build a strong team culture focused on providing excellent, culturally sensitive patient care.

**Essential Functions**

An individual in this role must be able to perform the following functions with or without reasonable accommodation

• Supervise and support nursing and clinical support staff, including hiring, onboarding, scheduling, and performance management
• Ensure consistent, high-quality patient care by monitoring clinical practices and outcomes.
• Serve as a clinical resource for staff, assisting with complex patient care situations when needed.
• Coordinate daily clinic operations to maintain patient flow and minimize delays.
• Ensure compliance with all federal, state, and organizational policies and procedures.
• Lead and support regulatory compliance efforts, ensuring adherence to all applicable standards and maintaining active accreditation with the Accreditation Association for Ambulatory Health Care (AAAHC), including survey readiness, documentation oversight, and follow-up on any deficiencies.
• Oversee documentation accuracy and timely chart completion.
• Lead quality improvement initiatives and participate in meetings, program planning, evaluations and improvement strategies to minimize problems and optimize operation efficiency.
• audits and accreditation activities.
• Manage inventory of clinical supplies and medications, ensuring proper storage and usage.
• Collaborate with providers and leadership to improve patient experience and clinical efficiency.
• Address patient concerns or incidents and support resolution and follow-up.
• Serve as Employee Health Nurse by managing staff health requirements, including immunizations, screenings, and certifications; monitor and track compliance to ensure no expirations and maintain accurate, up-to-date records
• Provide staff education, coaching, and ongoing training.
• Lead infection control efforts across the clinic(s), including coordinating annual staff training, conducting routine audits, ensuring adherence to infection prevention protocols, and managing all required reporting and follow-up activities.
• Display a positive and professional manner and promptly respond to all requests, complaints, and problems.
• Follow data privacy guidelines and safeguards and always maintain confidentiality and professional ethics.
• Work cooperatively as part of a team and promote teamwork with co-workers.

**This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources team. Catawba Indian Nation reserves the right to amend this job description.**

**Catawba Indian Nation exercises INDIAN PREFERENCE:**

**Tribal Government Positions**

Native American (Indian) preference applies to this position pursuant to the Indian Self-Determination and Education Assistance Act, 25 U.S.C. § 5301 et seq.; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

**Gaming Commission Positions**

Native American (Indian) preference applies to this position pursuant to the Indian Gaming Regulatory Act, 25 U.S.C. § 2701 et seq.; applicable regulations of the National Indian Gaming Commission at 25 CFR Chapter III; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

**Background checks and drug screening are requirements for employment.**

## Qualifications

**Qualifications**

***Experience:***

• Five (5) to seven (7) years of clinical nursing experience, including two (2) years of supervisory or unit management experience.
• Strong knowledge of outpatient clinic operations and patient care standards.
• Experience managing employee health programs, including tracking immunizations, screenings, and regulatory requirements; familiarity with occupational health standards preferred.
• Experience with infection prevention and control in a clinical setting, including conducting audits, supporting staff training, and ensuring compliance with established protocols.
• Working knowledge of accreditation and regulatory standards, including experience supporting surveys and maintaining compliance with the Accreditation Association for Ambulatory Health Care (AAAHC) or similar accrediting bodies.
• Must be skilled in using Electronic Heath Records (EHR) systems, practice management software, scheduling software, and Microsoft Office (Excel, PowerPoint, Word, Publisher).

***Education:***

• Bachelor of Science in Nursing (BSN) required; Master’s degree preferred.

***Licenses & Certifications:***

• Current, active, and unrestricted Registered Nurse (RN) license in the state of South Carolina or an Enhanced Nurse License Compact covering multiple states.
• Basic Life Support (BLS) and First Aid required within the first 90 days.
• Valid Driver’s License
• Must be able to successfully pass the Employee Health Program requirements and background investigation.

**Knowledge, Skills, and Abilities**

*To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required for this position.*

• Knowledge of Health Care Delivery Systems.
• Knowledge of the Catawba culture, customs, and traditions with techniques for dealing with a variety of individuals from various socio-economic and cultural backgrounds.
• Ability to deal with conflicting situations in a patient and sensitive manner.
• Ability to communicate effectively and positively with employees and the community at all levels.
• High degree of self-initiation, organizational skills and problem solving.
• Public speaking and presentation skills.
• Ability to meet deadlines and prioritize workload. Strong organizational and multi-tasking skills with ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, writing, and verbal communication skills to effectively interact with State agencies, Indian Health Services, Tribal and urban programs, and an array of staff and individuals from the private sector.
• Ability to work effectively with minimal supervision.
• Thorough knowledge of Privacy Act of 1974, Public Law 94-437, Title IV of the Indian Health Care Improvement Act, Public Law 99-272, the Federal Medical Care Cost Recovery Act and HIPPA.
• Knowledge of federal policy and regulation of alternate resources, CFR 42-36.21 (A) and 23 (F).

**Work Environment & Physical Demands**

• Fast-paced clinical environment with frequent patient interactions.
• Manual dexterity for clinical procedures and computer use
• Potential for prolonged sitting; ability to stand and walk for extended periods.
• Ability to lift and/or assist with lifting 25-30 pounds.
• Use of electronic health records (EHR) systems and computers for documentation.