Credible Messenger Lead Coach

## Description

Position Title: Credible Messenger Lead Coach

Reports To: Credible Messenger Program Manager

Community: San Mateo County

• Office Location: Redwood City, CA (up to 50% hybrid role of in-person and remote)
• Compensation: $30.15/hourly, generous benefits package
• Status: Full-Time, non-exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth is an award-winning non-profit whose mission is to partner with youth to unlock their potential, disrupt the pipeline to prison, and advance justice in California and beyond. By [2030](https://flyprogram.org/about/imagine-2030/), through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 youth to transform their lives and create meaningful opportunities for them to live healthy, free, and productive lives. For more information about Fresh Lifelines for Youth, please visit: [<www.flyprogram.org>](http://www.flyprogram.org)

Credible Messenger Lead Coach - Position Summary

The Credible Messenger Program builds agency, self-sufficiency, accountability, healing, and self-advocacy in system-impacted young people through credible messenger mentorship, coaching, relationship-building, and community support.

The Credible Messenger Lead Coach provides direct coaching support for youth participating in the Credible Messenger Program while also supporting key elements of mentor coordination, program implementation, and training support in collaboration with the Credible Messenger Program Manager. The Lead Coach plays an important role in supporting an evolving Credible Messenger model still in development within FLY’s programming and is expected to navigate ambiguity, systems expectations, and relationship dynamics with flexibility, initiative, and strong problem-solving skills.

In addition to supporting youth directly, the Lead Coach helps implement Credible Messenger trainings, supports mentor development and accountability, and assists with stipend coordination and program logistics connected to Credible Messenger participation and engagement.

Position Responsibilities

## Support Credible Messenger Mentor Coordination and Development

• Support implementation of Credible Messenger trainings, onboarding processes and coaching supports
• Provide ongoing support, guidance, reflective feedback and accountability coaching to Credible Messengers and mentors participating in the program
• Assist with coordinating mentor engagement, communication, scheduling, and participation expectations
• Support mentors in navigating youth relationship dynamics, systems challenges, boundaries, crisis situations and program expectations
• Assist in identifying emerging mentor support needs, programmatic challenges, and opportunities for continuous improvement within the evolving Credible Messenger model
• Conduct periodic shadowing and observation of Credible Messengers during youth interactions and mentoring activities to support coaching quality, reflective feedback, accountability and alignment with program expectations and restorative practices

Support Program Operations and Implementation

• Support planning and facilitation of workshops, community-building activities, youth events and mentoring activities
• Assist with management and tracking of Credible Messenger stipends, participation documentation and related program logistics
• Support program outreach, recruitment, referral coordination and youth engagement efforts
• Participate in planning and debrief sessions before and after activities, workshops and youth engagement opportunities
• Support onboarding, implementation, and coordination efforts in collaboration with the Credible Messenger Program Manager

Collaborate with Stakeholders and Community Partners

• Participate and engage in school, community and systems meetings/events to understand the needs of the community in which youth live
• Maintain positive relationships with schools, probation officers, community-based organizations and other system and community stakeholders
• Support youth participation in advocacy opportunities, leadership spaces, and community engagement activities that elevate youth voice and celebrate youth accomplishments
• Represent FLY and the Credible Messenger Program at community meetings and events as needed
• Navigate institutional and community stakeholder relationships with professionalism, adaptability and a youth-centered approach

Prepare Grant Reports and Program Audits

• Compile relevant data and complete monthly, quarterly, and year-end grant reports for program funding sources
• Maintain accurate, organized and up to date records of all program and grant components
• Train and support credible messenger mentors in their roles and responsibilities for audits
• Other duties as assigned and needed.

Compensation & Benefits

This position is a full-time non-exempt role at a rate of $30.15/hour. Our Total Rewards Package also includes the following:

• Full medical dental, vision, and chiropractic healthcare and retirement contribution match
• 10+ PTO Days
• 12 Holiday Days
• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December
• Annual Wellness Funds