Crisis Counselor (51529)

## Description

[<https://info.flclearinghouse.com>](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0)

**Position Summary:**

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time

**Essential Job Functions:**

• Works with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling
• Provides warm hand off to community resources, services and supports
• Triages phone calls and provides community resource information as well as supportive counseling
• Conducts screening and provides intervention services
• Engages individuals and families in the crisis planning process using evidenced based practices including Motivational Interviewing and Mental Health First Aid.
• Develops safety or crisis care plan
• Facilitates stabilization and care coordination services post –acute intervention
• Coordinates psychiatric face to face or telehealth appointments with psychiatrist within 48 hours of intervention
• Provides after hours crisis services on a rotation schedule
• Interacts with management to gather and provide information
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation
• Participate in meetings and attend trainings as required and requested
• Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
• Perform any other duties as assigned.
• Assessments are only to be completed by Bachelor level personnel.

## Qualifications
**Essential Qualifications:**
***Certifications/Licensures:***

• Must be CPR/First Aid certified within 6 months of employment and every two years thereafter.

***Education:***

• Graduation from an accredited college with a bachelors degree in Human Services, Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is preferred.
• Highschool/ GED with three years of previous experience in Human Services field.

***Experience and Competencies:***

• Training and or Experience in Crisis Intervention Preferred
• Ability to meet requirements of Monroe County Sheriff’s Office background check
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Ability to actively to actively participate in continuous quality improvement activities of agency
• Knowledge of behavioral health terminology
• Knowledge of theoretical and practical concepts of individual, group and family behavior
• Ability to deal with crisis situations
• Ability to deal with difficult people
• Ability to handle client concern/grievance according to agency protocol
• Demonstrates ability to compile and analyze data and draw appropriate conclusions and apply analytical skills to complex situations.
• Demonstrates ability to expedite a voluminous flow of detailed work
• Demonstrates ability to prepare clear and precise reports
• Demonstrates ability to follow and interpret instructions
• Demonstrates ability to appropriately and efficiently identify, prioritize and follow through on assignments
• Demonstrates ability to show flexibility in fulfilling the requirements of the position
• Demonstrates ability to take actions to be fiscally responsible when using agency resources
• Extensive personal computer skills with emphasis on data entry and word processing
• Demonstrates ability to remain calm and aware in crisis situations and take appropriate actions under high stress
• Demonstrates ability to cope and manage changes and help others to do the same
• Demonstrates Ability to collaborate with others to problem solve on going issues that impact service delivery.
• Demonstrates willingness to meet, communicate and problem solve with a cross section of people
• Exemplifies cooperation through teamwork by employing excellent usage of interpersonal skills and other teamwork principles
• Works in a way that promotes a safe environment and creates no safety hazards for self, colleagues, or client
• Exercises initiative in adapting and applying procedures to address unusual situations
• Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services
• Demonstrates respect for individual’s cultural and ethnic values when conducting assessments, developing Wellness and Recovery Plans, and providing services
• Understands that different cultures define and perceive family and its importance differently
• Demonstrates ability to work effectively with culturally diverse staff and populations
• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
• Aware of the differences between trauma informed and trauma-specific services
• Understands the bidirectional relationships among substance use and mental disorders and trauma
• Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
• Maintains a good attendance record.
• - Observes working hours
• Shows flexibility and is responsive to requests from supervisor
• Works independently with minimal supervision
• Exhibits characteristics of good workmanship, and integrity on the job
• Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
• Is courteous to consumers, staff, and all others.
• Demonstrates tact at the appropriate time.
• Cooperates with others both within and outside WestCare.
• Works well with supervisor; accepts direction and supervision
• Maintains a positive attitude toward work