Program Assistant (52207)

## Description

**POSITION SUMMARY:**

Person in this position will provide general program support for individuals receiving treatment and/or intervention services for substance abuse issues. Support services to clients and staff, include, but are not limited to, UA collection/observation and perform day-to-day administrative, clerical and data entry functions, etc. Other duties may be assigned, as needed.

**ESSENTIAL JOB FUNCTIONS:**

• Answer incoming phone lines and distribute messages.
• Provide general administrative/clerical support for Program, including photocopying, faxing, filing, and maintaining electronic documentation systems.
• Receive, sort, and distribute mail and faxes.
• Compile and enter data of all required documentation.
• Monitor and maintain office supplies inventory and submit requests for repairs when necessary.
• Prepare orders for office supplies sent to Accountant.
• Participate with intake and discharge documentation of clients, as assigned.
• Maintain organization and security of clients’ open and closed files.
• Assist with preparation and coordination of clients’ graduation and certificates.
• Distribute copies of staff schedules.
• Attend and take minutes of staff meetings, as assigned.
• Maintain client rosters, as required.
• Establish helping relationships with clients and staff characterized by warmth, respect, genuineness, and empathy.
• Facilitate clients’ engagement in treatment and recovery processes to enhance motivation for change.
• Promote client knowledge, skills and attitudes that contribute to positive behavior change, according to program guidelines.
• Work appropriately with clients to recognize and discourage all behaviors inconsistent with program rules and regulations.
• Protect clients’ rights to privacy and confidentiality in all treatment situations and recordkeeping.
• Provide services appropriate to personal and cultural identity and language of clients and their families.
• Understand importance of reporting any suspected incidents of child abuse or neglect and promptly report any such incidents to supervisor on site.
• Embrace and embody mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Perform other duties, as assigned.

## Qualifications

**ESSENTIAL QUALIFICATIONS:**

*To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:*

• Computer proficiency with Microsoft Office products
• Ability to act in professional manner with staff and clients.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

**EDUCATION and/or EXPERIENCE:**

• Minimum 2 years of clerical/administrative experience required.
• Minimum 2 years of experience as receptionist preferred.
• High School Diploma or equivalent

**LICENSURE/CERTIFICATION:**

• None

**WORKING CONDITIONS:**

• Work is performed primarily in professional, office setting.
• Regular attendance is required. Working overtime may be required and essential to perform job duties at times.

• *WestCare is an Equal Opportunity Employer. Employment at WestCare is contingent upon
• successful completion of a pre-employment drug test,
• pre-employment physical and criminal background check*