PACE CENTER MANAGER

## Description

The Center Manager oversees the overall operations of the PACE Center. This role supervises receptionists, center caregivers, escorts, and dietary aides ensuring scheduling, training, performance management, and quality standards. This position also serves as the IDT facilitator and a primary liaison with participants and families for center-specific issues, transportation and meal vendors, and facility operations.

**ESSENTIAL JOB FUNCTIONS:**

• Provide direct supervision, training, and evaluation to receptionists, center caregivers, escorts, and dietary aides.
• Ensure effective hiring, training, scheduling, coverage, and staffing for the PACE Center.
• Develop policies and procedures for all center operations.
• Facilitate and lead morning huddle meetings and interdisciplinary team (IDT) meetings.
• Coordinate and schedule all center activities and events including interdisciplinary conference and daily huddle meetings, family conferences, and initial assessments and reassessments
• Work closely with PCPs and other disciplines to develop and implement individualized care plans.
• Monitor scheduling, center services encounters, assessment, and care-plan metrics and identify opportunities to improve overall participant experience.
• Resolve and communicate with participants and families on grievances related to center-specific issues.
• Serve as the on-site de‑escalation lead for participants exhibiting challenging or disruptive behavior, intervening directly and coordinating staff response to ensure participant and staff safety.
• Coordinate activities and resolves issues with transportation vendors.
• Track and address non-medical after hours calls.
• Lead the training, coordination, and resolution of all site and facility related issues.
• Lead meal vendor contracting and management for the site.
• Implement strategies to meet or exceed participant satisfaction benchmarks at national and state levels for center aides, meals, and general service delivery.
• Lead and coordinate QI initiatives as needed related to the center.
• Prepare for and participate in CMS and DHCS audits, and implement corrective actions as needed.
• Ensure compliance with all PACE regulatory requirements and internal policies.
• Oversee accurate and cohesive documentation in participant medical records.
• Oversee the quality of care and safety of PACE participants, at the PACE center.
• Utilize Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic
• Performs other job duties as required by manager/supervisor.

## Qualifications

• Bachelor’s degree in a health-related field required, Master’s preferred.
• At least 3 years of experience in a supervisory capacity within a healthcare setting.
• At least 1 year of experience in managing a healthcare clinic or center is preferred.
• Demonstrated skills in supervision, leadership, and communication and in fostering an effective team environment.
• Minimum one year of experience working with older adults and their families in a healthcare or community agency setting is preferred.
• Current BLS and First Aid required

**LANGUAGE:**

• Must be able to fluently speak, read and write English.
• Fluency in Chinese (Cantonese) is required.
• Fluency in other languages is an asset.

**STATUS:**

• This is an FLSA Exempt position.
• This is not an OSHA high-risk position.
• This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).