Group Sales Manager

## Description

theWit Chicago, a Hilton Hotel is a luxury lifestyle hotel located in the heart of downtown Chicago’s Loop and Theater District. Surrounded by premier dining, entertainment, shopping, and corporate offices, the hotel serves a diverse mix of business and leisure travelers in a fast-paced, high-energy hospitality environment.

**Job Summary:**

As a Group Sales Manager you will deliver exceptional guest experiences every day by creating a welcoming, thoughtful, and dynamic service environment. This fast moving position requires strong attention to detail, quick and thorough responses and relationship building skills by those who are not afraid to be imaginative or inspired. You’ll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Previous hotel and sales experience required and Hilton experience a plus.

**What We’re Looking For:**

We are seeking a hospitality professional who values culture, wit, creativity, thoughtful service, and collaboration. This role requires a strong leader who is imaginative, proactive, and inspired by delivering elevated guest experiences.

**Successful candidates will demonstrate:**

• A passion for luxury hospitality and guest satisfaction
• Strong leadership and organizational skills
• Creativity and confidence in problem-solving and event execution
• Excellent communication, negotiation, and relationship-building abilities
• A commitment to continuous improvement and operational excellence
• The ability to create a motivating, team-oriented work environment
• A drive to deliver Four Diamond-level service standards consistently

**Key Responsibilities:**

• Meeting and exceed budgeted room revenue and food and beverage revenue goals as outlined by the hotel’s overall budget. Develop assigned market segments by following the Marketing Plan action items utilizing the following sales protocols. Individual weekly goals will be followed as outline in the Sales Office Standards and Procedures.
• Face to Face Appointments and Outside Sales Calls
• Telemarketing/Prospecting
• Site Inspections and On-Site Entertainment
• Networking Functions related to Market Segment
• Client Appreciate Parties
• Local High Rise Infiltration and Exposure for theWit
• Trade Show Participation/Attendance – will require some minimal travel
• Internal Communication
• Servicing of Accounts as needed
• Follow-Up on Leads and Referrals within 4 hours of receipt
• Meet and exceed Food and Beverage revenue goals through catering sales goals for meeting space, and promoting other food and beverage outlets and world famous Roof for private events.
• Lead by example and assist other sales managers/team with direction as needed to create an overall effective sales team.
• Develop Quarterly/Annual SMART Plan for your market segments.
• Assist in maintaining a team effort with fellow sales staff members as well as other departments within the hotel.
• Actively sell and promote all amenities and outlets of the hotel, including meeting space, Spa@theWit, State & Lake Chicago Tavern and 27th floor ROOF lounge.
• Follow the meeting space selling guidelines to ensure maximum room revenue per occupied meeting room.
• Maintain and create account lists in Delphi through accurate entry and proper trace systems to follow up in a timely manner.
• Maintain active and accurate group contracted filing system as outlined in office procedures.
• Respond promptly to all inquiries, lead referrals, and existing clients; resulting in documentation of all communication preferably within 4 hours.
• Generate ne business through personal contacts as described in the above list of activities.
• Communicate and report all activities on a timely basis to the Director of Sales and Marketing by maintaining the following
• Active and accurate accounts and trace systems using sales software.
• Monthly review of individual sales progress
• Attendance and active participation in daily sales stand up meetings, group yield meetings, and other pertinent meetings as assigned.
• Maintain working knowledge of all other departments in the hotel to work in unison with all departments.
• Maintain working knowledge of all Hilton promotions and maintain up to date training as directed by the brand and through the hotel.
• Develop knowledge of the competition to better aid in the solicitation of accounts and networks with industry peers to increase referral business.