Multi-Site Property Manager

## Description

**Position Summary:**

The Multi-Site Manager is a working manager who is responsible for the supervision of a portfolio of properties, ensuring they are meeting budgets, properly staffed, maintaining curb appeal, meeting occupancy and collections goals, and coordinating cap-ex and preventative maintenance. The multi-site manager will report directly to the regional manager and is to assist them with their requests.

**DUTIES AND RESPONSIBLITLIES**

• Lead, manage, and hold accountable a team of managers to generate enthusiasm, spirit, and loyalty amongst the team and maintain a good line of communication.
• Provide guidance in coordinating resident relations, resident organizations, and retention programs.
• Control operations in a cost-effective manner, doing comparisons regularly to ensure each property is controlling expenses and maximizing revenue effectively.
• Participate in weekly RentMax calls, ensuring each site is maximizing income.
• Countersign all leases, ensuring each applicant meets all qualifying criteria, hold team members accountable who are consistently approving applicants who do not meet criteria.
• Approve monthly commissions for their team
• Oversee that established receivable targets are reached and maintained.
• Assist with the preparation of the annual operating budget for each site
• Maintain a 5-year cap-ex and preventative maintenance log, ensuring appropriate projects are budgeted and executed annually.
• Provide detailed monthly financial letters to the regional manager, thoroughly reviewing each property financial and researching questionable items
• Ensure all sites are appropriately staffed and assist with coverage gaps
• Hire and facilitate on-site training of new property managers
• See that the property is managed in compliance with company policies and procedures.
• Ensure each property is hitting their resident satisfaction survey goals and address any variances, putting improvement plans in place when necessary.
• Maintain standards for safety, quality, and reducing risk.
• Handle resident escalations, striving to provide win/win solutions for all.
• Manage in compliance with all local, state, and federal laws and the rules and regulations of all funding authorities, management agreements, etc.
• Be attentive to all properties need for signage, brochures, curb appeal and all operation concerns. Develop effective marketing and leasing activities to achieve the highest occupancy level possible at each site.
• Observe given office hours and be available for after hour emergencies.
• Assist with receivables and payable, ensuring all payables are submitted and paid timely.
• Guarantee collection of rents and other money due to the property and take necessary action to ensure collection of such funds. Maintain accurate records of collections and collection efforts.
• Initiate evictions procedures when necessary.
• Investigate asset related complaints, disturbances and violations and engage in problem solving activities to come to equitable resolutions for all parties involved.
• Complete bi-annual property audits and assist with bi-annual unit inspections.
• Help to facilitate maintenance and construction projects according to our policies and procedures.
• Assist with pre-move inspections and turnover scheduling.
• Ensure workorders are completed timely, and turns are completed thoroughly and up to Lloyd Companies standards.
• Maintain good working relationships with vendors, balancing price versus quality
• Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.

**SUPERVISORY RESPONSIBILITIES**

Directly supervise property managers, assistant managers, maintenance, and caretaker staff. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**JOB REQUIREMENTS**

• Excellent organizational and follow-through skills.
• Must obtain their property manager’s license
• Exceptional leadership skills.
• Management experience.
• Eager to learn and take on additional responsibility.
• Reliable, highly organized, attention to detail, courteous, friendly, professional, and amiable.
• Accepting of change.
• Positively assert him/herself and handle conflict and objections in a calm, professional and effective manner.
• Extremely dependable and reliable.
• Loyal and hard working.
• Ability to understand financial statements and creating and maintaining budgets.
• Analytical capability and methodical approach to presenting and interpreting data.
• Ability to carry out multi-task projects.
• Ability to work well with diverse groups or individuals.
• Excellent oral and written communication skills.
• Active member of the community.
• Desire to network and get involved.
• High degree of flexibility and tolerance for change.
• Ability to train, develop and mentor personnel.
• Computer literate.
• Must maintain professional appearance and comply with prescribed dress code.
• Ability to cope in a fast-paced environment and ability to work under minimal supervision.
• Regular and consistent attendance.

• **EDUCATION and/or EXPERIENCE**
• Bachelor’s Degree preferred in related field; and/or 1-2 years of equivalent experience in Property Management.