PT Member Service Representative

## Description

**Member Service Representative**

**Bellwether Community Credit Union**

Bellwether Community Credit Union is seeking a friendly, service-focused **Member Service Representative (MSR)** to join our Retail Services team. In this role, you'll deliver exceptional member experiences by accurately processing financial transactions, providing account support, identifying members' financial needs, and recommending products and services that help them achieve their goals.

### Key Responsibilities

• Process financial transactions accurately while maintaining strong cash handling and balancing practices.
• Provide outstanding member service by answering account questions and resolving routine concerns.
• Identify opportunities to deepen member relationships through product recommendations, referrals, and outbound outreach.
• Meet individual and team sales goals focused on membership growth and deposit products.
• Support fraud prevention efforts and maintain compliance with BSA regulations and credit union policies.

### Qualifications

• Customer service experience, preferably in banking, credit union, or retail financial services.
• Strong communication, problem-solving, and relationship-building skills.
• Sales or referral experience preferred.
• Proficiency with Microsoft Office and the ability to learn financial systems and technologies.
• Ability to stand for extended periods and occasionally lift up to 35 pounds.

### Our Values

At Bellwether Community Credit Union, we are guided by our core values

• **People First**
• **Local Focus**
• **Always Learning**
• **Driven with Purpose**
• **Own Our Outcomes**

***\*\* Average 20 hours/week & Saturdays 9am -12 pm are required. Flexibility to work until 6 pm Thursdays preferred \*\****

***\*\* Eligible to earn monthly sales' incentives & accrue paid vacation time \*\****

If you're passionate about helping people, building relationships, and making a positive impact in your community, we'd love to hear from you. Join Bellwether Community Credit Union and help our members achieve financial success.