Account Executive

## Description

**Job Summary:**

The Account Executive serves as the operational backbone of a designated squad, providing real-time, day-to-day

support across both shipper and carrier functions. This role bridges tactical gaps to ensure smooth workflow, accurate

load execution, and exceptional customer service. The Account Executive is responsible for tasks such as appointment

scheduling, load entry, carrier procurement, POD/document retrieval, tracking, and pricing. They will work cross functionally with the Shipper Account Executive and Carrier Account Executive teammates, flexing responsibilities based on team workload and business needs.

**Job Responsibilities:**

• Assist squad members daily with operational tasks including, but not limited to:
• Appointment scheduling
• Load creation and entry into the TMS
• POD/document retrieval
• Carrier outreach and procurement
• Pricing and quoting
• Own the tracking of active loads using internal tools and systems (e.g., MacroPoint and TMS) ensuring timely

updates and customer notifications.

• Collaborate with squads and leadership to develop best practices and maintain standard operating procedures

(SOP’s) and daily processes.

• Act as backup for other squad members (e.g., desk coverage).
• Support an environment of best practice sharing by holding all squads accountable for following established

standard operating procedures (SOP’s) and daily processes.

• Support and assist with implementation and utilization of new technology and programs.
• Communicate with Packer Freight leadership when there are workload imbalances within the squad.
• Promote effective collaboration across squads (e.g., share carrier contacts, best practice approaches, etc.).
• Help maintain a list of specialty carriers (e.g., hotshot, flatbed, hazmat, sprinter, drayage, etc.) for Packer Freight

team members to utilize as situations arise.

• Help manage and organize the Packer Freight Microsoft Team’s folders and files.
• Secure capacity to cover pending shipments, ensure on time pick-ups, and deliveries for our shippers.
• Negotiate freight rates with Packer Freight carriers.
• Set carriers up through Packer Freight carrier qualification process.
• Maximize customer experience (e.g., efficiency, quality, profitability).
• Professionally respond to customer concerns and queries.

## Qualifications
**Job Qualifications:**

• Excellent communication skills, both written and verbal (e.g., email, phone).
• Outstanding ability to connect, engage and develop relationships in a team environment.
• Exceptional time management, prioritization, and multi-tasking skills.
• Exceptional attention to detail.
• Excellent problem-solving skills.
• Proficient in common computer software including Microsoft Office and web-based Transportation

Management Software (TMS) platforms.

• Flexibility with availability and ability to work hours as needed to support workload; includes occasional hours

• outside normal business hours and availability on weekends.
• **As a Packer Freight Team Member you will also have:**

• Competitive base pay with profit sharing bonus program
• Immediate PTO, Paid Holidays, and Volunteer Time Off
• Flexible Schedules
• Medical, Dental and Vision Insurance (eligible the 1st of the month after start date)
• Short & Long-Term Disability
• 401(K) with Company Match
• Company Laptop
• Cell Phone Reimbursement
• Continued Education – Educational Assistance
• Employee Assistance Program (with free counseling sessions)
• Career Growth Potential
• Free Physical Therapy provided by Packfit Paramount Fitness partnership
• Employee Wellness Program (with gym membership reimbursement)
• Packer Freight Apparel and Gifts