Monitoring Agent | 4 days on 4 days off

## Description

**Monitoring Agent (6AM – 6PM/ 6PM-6AM | 4 days on, 4 days off)**

**THATS 182 WORK DAYS A YEAR. Yes, that means 183 OFF DAYS a year!**

**Join Our Mission**

We’re dedicated to protecting our communities through accountability, reliability, and integrity. As a **Monitoring Agent**, you’ll play a key role in that mission—responsibly monitoring GPS compliance, responding to alerts, and supporting clients through consistent, professional communication.

This is a position for someone who thrives in a quiet, focused environment, enjoys technology, and takes pride in doing meaningful work independently while staying connected to a team that values trust and excellence.

**Your Schedule**

• 12-hour shifts (6AM – 6 PM/6PM-6AM)
• 4 days on, 4 days off rotation
• We are 24/7- so when your rotation falls on a weekend/holiday- it's still a workday!

**What You’ll Do**

• Actively monitor GPS tracking systems and promptly respond to alerts and violations
• Analyze data and use sound judgment to investigate and verify events before escalating
• Communicate professionally via phone, email, and text to clients, law enforcement, and internal team members
• Document all actions and maintain detailed, accurate electronic records
• Onboard and offboard clients, including profile creation, equipment setup/removal, and database updates
• Provide reports and testimony as needed based on system data
• Perform light custodial and office maintenance to ensure workspace readiness
• Process payments, maintain billing accuracy, and monitor inventory of equipment and supplies
• Represent company values and uphold confidentiality and professionalism at all times

**What Makes You a Great Fit**

• Experienced working **independently** during long shifts while staying focused and productive
• Strong **critical thinker** who investigates situations before reacting
• Naturally **tech-savvy**, comfortable navigating software, dashboards, and communication tools
• Reliable, punctual, and organized with strong follow-through
• Professional communicator who can handle sensitive situations with tact and composure
• Self-motivated with a sense of accountability and pride in your work
• Team-oriented mindset—you work alone but understand your impact on the larger mission

**Requirements**

• Reliable transportation
• Ability to pass a background check
• Comfortable traveling occasionally to jails or courthouses for client support
• Ability to work some Holidays and Weekends if they fall on your rotation.

**Benefits**

• Full-time, stable overnight position
• 401(k) with company match
• Health, dental, and vision insurance (company pays 50% of premium)
• Paid Time Off (PTO)
• Employer-paid life insurance
• Supportive team culture built on trust, integrity, and shared purpose

**If you’re dependable, detail-oriented, and take pride in doing important work with independence and purpose, we want to meet you. Apply today and help us uphold safety, accountability, and community trust.**

## Qualifications

• Customer Service Experience
• Reliable Transportation
• Clean Criminal Background