Case Manager - PSH BING

## Description

***Make a difference in a family's life!***

Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

**Case Manager -­ Permanent Supportive Housing**

Full Time - M-F; appx. 8:30am -5:00pm

**SUMMARY**

This professional will provide support services to homeless individuals with one or more disabilities and their families to secure and maintain stable housing and household income.

**JOB DUTIES AND RESPONSIBILITIES**

• Provide all aspects of Housing Case Management for a case load in accordance with VOA policies and HUD and community standards.
• Responsible for completing all HUD funding requirements including but not limited to housing inspections, rent reasonable certifications, and rental calculations at entry and annually.
• Collect recertification documentation and determine program eligibility.
• Calculate income and expenses to determine participant rental portions in accordance with VOA and HUD regulations.
• Schedule regular meetings with participants including detailed home visits at least once per month or more often as needed.
• Receive and respond to referrals within 48 hours.
• Schedule intake, confirm eligibility and complete enrollment within two weeks.
• Develop an individualized service plan for new participants.
• Complete and update assessment, acuity scale and individualized service plan on biannual basis.
• Responsible for ensuring participants locate and maintain stable housing.
• Responsible for ensuring participants obtain, maintain or increase income.
• Create and maintain a good working relationship with landlords.
• Provide on-going and relevant pro-social supports and life skills training.
• Use evidence-based programming to help participants address challenges to stability.
• Provide transportation to participants as needed.
• Establish good working relationships with related agencies to maintain a comprehensive referral network for participants.
• Maintain accurate records for all participants in accordance with VOA policies and relevant regulatory and funding sources, including but not limited to use of HMIS.
• Prepare reports as requested.
• Other duties as assigned.

**EXPERIENCE AND EDUCATION QUALIFICATIONS**

• Associates Degree in Human Services, Social Work or related acumen and 3 years relevant experience or an equivalent combination of education, employment and life experience.
• Bachelors degree and at least one year experience preferred.
• Clean NYS Drivers License
• Availability to occasional work evenings and weekends as required
• Strong organizational skills.
• Working knowledge of MS Office products
• Flexibility required to respond to emergency participant needs

**VOA provides comprehensive benefits for eligible employees including:**

• Competitive Pay
• Paid Time Off
• Health, Dental, Vision Insurance
• Company Paid Life & LTD Insurance
• 403(b), & more!

VOA is an equal opportunity employer.