Supportive Care (Housing) Case Manager II

## Description

**Position****Description**

*Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and**Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.*

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| **Job Title:**Supportive Care (Housing) Case Manager II | **Exempt/Non-Exempt:** Non-Exempt |

| **Reports to:**Program Manager | **Full or Part-time:**Full-Time |

| **Team:**Center for Women and Children | |

| **Position Summary:** | |

| Is responsible for providing a continuum of care for guests of Wheeler Mission through case management, involving a thorough assessment and identification of each guest's resources, talents, skills and interests including a plan to identify and achieve personal goals. Key Duties of this position include general case management activities, mentoring, discipleship, counseling, as well as teaching and managing groups when needed. | |

## Qualifications

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| **Key Duties and Responsibilities** **Brief description of duties in order of priority** | |

**Case Management for Guests** General case management directed toward achieving stability for each guest including

• Assessment and Identification of each guests’ resources, talents, skills and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success and achievable goals.
• Identify resources and needs, lead crisis intervention, provide information, and referrals.

**Program Oversight:**Administer program elements as designed

• Monitoring guest progress
• Program compliance
• Facilitating small groups
• Assisting guests in finding a Foundation in Christ

**Coordination of Services:**Helps guest achieve goals through

• Working collaboratively with other program staff members
• Collaborating with other agencies to coordinate services designed to create a network
• Advocating for guests when necessary

**Administrative and Other:**Ensure programmatic integrity through

• **Record keeping** for guests through maintaining appropriate documentation of guest sessions for identifying important information, for agency referral and follow-up. Enter information in database that documents progress.
• **Legal responsibilities** include taking appropriate action according to the established protocol of the organization, maintaining guest confidentiality in all areas following biblical definitions of ethical conduct and behavior. Follows and ensure adherence to all facility polices.
• **Participate in multidisciplinary guest case** **conferences** that are designed to share information beneficial to the guest
• **Self-care** includes taking time to prepare for each day with study and prayer. Serves in unity with other staff members as well as practicing healthy work/life balances which includes participating in a faith community.

In addition to the key responsibilities above, the Case Manager II will

• Lead Primary Program elements
• Take the lead in resource development with outside agencies and resources
• Attends court hearings
• Lead in gathering/maintaining program stats/outcomes
• Mentoring Case Manager l's

• **REPORTING RELATIONSHIPS:**
• The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.
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• | Competencies Required | | |
• | **Unique for this job** | **Unique for this job** | |
• | Adaptability | Organizational Agility | Listening |
• | Guest/Customer Focus | Collaboration | Patience |
• | Relates Well to Others | Prioritizing | Conflict Resolution |
• | Compassion | Networking | |

# MINIMUM QUALIFICATIONS

**Education/Experience:**

• 2 years social service/ministry experience, specifically counseling, mentoring and discipling.
• 1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness
• Bachelor’s degree required

**Required Knowledge Areas for Success:**