Program Assistant

## Description

**Position****Description**

*Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and**Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.*

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| **Job Title:** Program Assistant | **Exempt/Non-Exempt:** Non-Exempt |

| **Reports to:** Program Managers | **Full or Part-time:** Full-time |

| **Team:** Men's Residential Center | |

**Position Summary:**

The Program Assistant position is to manage the residents of our programs. This person will work alongside our Case Managers to ensure the successful transition of guests coming out of Wheeler Mission programs. This role may be responsible for drug testing, fiscal accountability, enforcing program rules, and keeping guests on pace with their individual transitional plans. Collaborates across teams.

## Qualifications

**Key Duties and Responsibilities**

**Brief description of duties in order of priority**

**Daily Resident Support:** Assists with the daily operation of the programs and creates a welcoming environment with a focus on:

• Relate to the guests while helping with practical needs during intake.
• Answer questions and assist with helping solve routine problems.
• Listen to the guests and assist as appropriate, escalating concerns to the program manager or other managers.
• Resolve conflicts and serve as a calming influence by using a Biblical model and de-escalation techniques.
• Assist Case and Program managers with evening and weekend activities including visitation supervision, transportation of guests and residents to meetings, church, and activities using a Wheeler vehicle.
• Assist with special events and other program duties as assigned.

**Administrative Responsibilities:**Performs a wide variety of administrative tasks to support the program operations which includes:

• Participation in daily, weekly, and other regular program meetings.
• Complete required paperwork including incident reports and answer email in a timely manner.
• Communicate in a timely manner with supervisors via written and verbal communication.
• Maintain and update necessary records and coordinate information with other staff.
• Maintain legal and ethical confidentiality in all guest related matters.

**REPORTING RELATIONSHIPS:**

## This position has no direct reports but assists others in the program with guest and resident supervision.

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| Competencies Required | | |

| **Unique for this job** | **Unique for this job** | **For managers of people** |

| Adaptability | Communicates Effectively | |

| Guest/Customer Focus | Collaboration | |

| Emotional Intelligence | Listening | |

| Compassion | Patience | |

| Timeliness | Conflict Resolution | |

| MINIMUM QUALIFICATIONS: | | |

| **Education/Experience:** - 1+ years of successful, recent work experience, demonstrating dependability and a strong work ethic. - 1+ years general experience in a non-profit program department, preferred. - Experience with addiction support, mental health issues, and trauma support, preferred. - Familiarity with the Wheeler Mission program focus and our residents’ experiences strongly preferred. | | |

| **Required Knowledge Areas for Success (may be developed on the job):** - Guest Relations - Conducting Bible Studies - De-escalation, Trauma Informed Care, Mental Health Support | | |

| **Technical/Software Knowledge:** - Basic Proficiency in Microsoft Office Suite, including email and Word - Basic Proficiency in Mission Tracker Software and Paycom | | |

| **Mission Alignment:** - Belief in the inerrancy of the Holy Bible | | |