Director of Volunteer Services

## Description

**Position****Description**

*Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and**Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.*

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| **Job Title:** Director of Volunteer Services | **Exempt/Non-Exempt:** Exempt |

| **Reports to:** Chief Marketing and Communications Officer | **Full or Part-time:** Full-time |

| **Team:** Marketing and Communications | |

**Position Summary:**

The Director of Volunteer Services oversees the Volunteer Ministry of Wheeler Mission by leading a team of paid staff, managing all volunteer policies and processes, including the volunteer life cycle of recruitment, selection, onboarding/training, appreciation/recognition, evaluation, promotion, and exit. This position ensures the needs for volunteers are being met by working with the Volunteer Ministry Team and other key Staff. The Director of Volunteer Services is an advocate for meaningful volunteer engagement and best practices. This position also oversees the use of, training, and functionality of our volunteer management system and database.

## Qualifications

**Key Duties and Responsibilities**

**Brief description of duties in order of priority**

**Key Area:** Volunteer Services Leadership

• Provide strategic oversight of the Volunteer Life Cycle, including recruitment, selection, onboarding, training, recognition, evaluation, promotion, and exit across all WM locations.
• Serve as the organization’s subject matter expert on volunteer engagement, promoting best practices, and identifying opportunities to strengthen volunteer involvement.
• Ensure Volunteer Services policies, procedures, and handbooks remain current, effective, and consistently implemented across the organization.
• Develop and maintain resources, tools, and documentation that support Volunteer Services initiatives and enhance the volunteer experience.

**Key Area:** Volunteer Operations and Administration

• Oversee the administration, maintenance, and reporting of the Volunteer Management System, ensuring accurate records and effective system utilization.
• Train and support Volunteer Services staff and Wheeler Mission employees in the effective use of volunteer management systems and related processes.
• Maintain open communication with volunteer supervisors across all ministry locations to identify needs, resolve issues, and ensure consistent volunteer support.
• Manage the Volunteer Services budget, exercising sound stewardship of resources while ensuring the ministry is adequately supported.

**Key Area:** Leadership, Collaboration, and Community Engagement

• Provide leadership, coaching, and supervision to the Volunteer Engagement Managers, fostering accountability, collaboration, and professional growth.
• Build strong partnerships with Wheeler Mission leadership to ensure volunteer efforts align with ministry priorities and organizational needs.
• Represent Wheeler Mission to prospective volunteers, community organizations, and external stakeholders through speaking engagements, tours, interviews, and relationship-building activities.
• Participate in Development, Leadership, and other organizational meetings and trainings to support ministry alignment and organizational effectiveness.

**REPORTING RELATIONSHIPS:**

This position provides supervision and guidance to the Volunteer Engagement Managers within the Volunteer Department, while also overseeing the activities and contributions of all volunteers involved at Wheeler Mission.

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| Competencies Required | | |

| Adaptability | Relationship Building | Leadership Skills |

| Community Engagement | Collaboration | Organizational Skills |

| Emotional Intelligence | Listening | Problem-Solver |

| Compassion | Detail Oriented | Cultural Competence |

| Timeliness | Conflict Resolution | Strategic Thinker |

| Communicates Effectively | Dependability | Negotiation & Conflict Resolution |

| MINIMUM QUALIFICATIONS: | | |

| **Education/Experience:** - Bachelor’s degree in Communications, People and/or Project Management or a combination of education, training, and/or experience - Exceptional communication skills. - Outstanding organizational skills | | |

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| **Technical/Software Knowledge:** - Extensive knowledge and experience in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.</ | | |