Case Manager I

## Description

**Position** **Description**

*Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and**Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.*

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| **Job Title:**Case Manager I | **Exempt/Non-Exempt:** Non-Exempt |

| **Reports to:**Program Manager | **Full or Part-time:**Full-Time |

| **Team:**Shelter for Men | |

| **Position Summary:** | |

| The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management. This is done through assessment and identification of each guest’s resources, talents, skills, and interests. The Case Manager will work with guests to identify their personal goals and then create a plan to work towards gaining stability and achieving those goals | |

## Qualifications

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| **Key Duties and Responsibilities** **Brief description of duties in order of priority** | |

**Key Area****:** Case Management

• Assess and identify each guests’ resources, talents, skills, and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success in achieving goals and advocate for them.
• Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.

**Key Area****:**Program Oversight

• Monitor guest progress
• Ensure program compliance while maintaining guest confidentiality
• Facilitate small groups
• Assist guests in finding a Foundation in Christ

**Key Area****:**Coordination of Services and Administration

• Collaborate with other program staff as well as other agencies to coordinate services
• Participate in multidisciplinary guest case conferences
• Maintain accurate records and documentation for guests.
• Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.

• **REPORTING RELATIONSHIPS:**
• The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.
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• | Competencies Required | | |
• | **Unique for this job** | **Unique for this job** | **For managers of people** |
• | Adaptability | Organizational Agility | |
• | Guest/Customer Focus | Collaboration | |
• | Relates Well to Others | Listening | |
• | Compassion | Patience | |
• | Prioritizing | Conflict Resolution | |

# MINIMUM QUALIFICATIONS

**Education/Experience:**

• High School Diploma or HSE.
• 1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling.
• 1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

**Technical/Software Knowledge:**

• Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
• Intermediate proficiency in Resident Database and basic ability in Paycom

**Required Knowledge Areas for Success:**

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
• Best practices in case management and faith-based concepts to serve guests with excellence.