Rehab Therapy Office Assistant

## Description

At Lakeview Village, we are friendly professionals who are united by our passion for providing aging adults with a lifestyle and quality services above the rest. No matter the stage in your career, this is your opportunity to be a part of a community that creates cherished memories for our residents.

Lakeview Village is a continuing care retirement community. We have an opening for a **Rehab Office Assistant**to work **Full Time.**

Lakeview's Rehab Office Assistant ensures excellence in customer service and professionalism by supervising day-to-day activities of the reception area in the outpatient department. Presents the best “first impression” possible to Lakeview Village guests and visitors.

**Why join us?**

• Competitive pay
• Health, dental, and vision benefits
• Retirement plan with employer match
• Employee Assistance Program
• Fitness center and pool

**Job Duties and Responsibilities**

• Ensures friendly, courteous, prompt, and informative service to customers of Lakeview Village outpatient department including residents, family, employees, and visitors via telephone, in writing, and in person.
• Performs office tasks required for coordination of therapy services to ensure prompt and efficient delivery of service.
• Organizes and tracks the medical records for the rehab clients to ensure timeliness of skilled documentation and physician orders.
• Completes billing paperwork as needed for therapy clients, scans and attaches billing and therapy documentation to EMR in accordance with established procedure.
• Assists with Part B SNF processes for physician orders, contacting DPOAs and sending out/obtaining signatures on required billing paperwork and discharge notification forms.
• Works closely with billing coordinators for insurance verification and active billing.
• Assists with AOD scheduling for therapy staff to ensure proper treatment frequency and to promote consistency for residents. Works closely with therapy staff/managers for optimal scheduling.
• Assists with updating and maintaining written procedures for functions performed in the rehab department.
• Ensures that departmental mail is retrieved and delivered or forwarded in an appropriate manner.
• Prepares/compiles a variety of data for OP, Medicare, and insurance billing as needed.
• Assists with distribution and collection of OP satisfaction surveys.
• Performs AOD task list functions to facilitate timely billing at the end of the month,
• Performs duties related to keeping the office and treatment areas clean and orderly.
• Performs duties related to cleaning treatment areas as directed, updating logs for temperature checks, and gathering laundry.
• Assists rehab staff with the transport of clients and equipment. May be asked to provide general assistance during treatment.

## Qualifications

• High School Diploma or GED is required.
• Two years of experience working in a rehab or medical office setting is preferred.
• Must possess a basic working knowledge of Microsoft Office Suite software.
• Must have experience working with electronic medical records.
• Demonstrates good communications skills, including but not limited to effective reading, writing, speaking, and analytical skills, with a fluent understanding of English.
• Must have the ability to exercise independent judgement and use creative problem solving skills.
• Possesses an empathetic approach to the elderly.
• Able to work in a team setting with residents, relatives, staff, and others.

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