Business Development Representative/Internet Sales

## Description

**Business Development Center (BDC)**

**Job description and responsibilities**

Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.

• **Lead Management:** Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.
• **Appointment Setting:** This includes scheduling appointments and confirming appointments to reduce no – shows.
• **Outbound Follow up:** conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
• **CRM Data Entry:** insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
• **Providing Customer Experience:** Addressing customers’ concerns and providing accurate information.
• **Product Knowledge:** Staying current on vehicle inventory, pricing, promotions, and incentives.
• **Follow up for co – workers:** Responding to customer inquiries when a co- worker is out of the office.

## Qualifications

• Must be able to work nights and weekends
• Values – integrity, drive, team player
• Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic
• Excellent computer skills and ability to adapt to various dealership systems
• Problem Solving skills
• Multi-tasking is essential

• **BENEFITS:**
• Medical, Dental, & Vision benefits

Accrued Vacation Time

401K Plan

Life & Disability Insurance

• Extensive training and support
• Employee vehicle purchase plans
• Discounts on products and services