Resupply Coordinator

## Description

**Job Title: Resupply Coordinator**

**Location: Remote (United States)

Pay Range: $25.00 – $27.00 per hour (based on experience)**

**About the Role**

SleepQuest is seeking a highly experienced and detail-driven Resupply Coordinator to support and elevate our resupply operations. This role is ideal for a candidate who thrives in a fast-paced, patient-focused environment and brings a strong background in DME, CPAP, or sleep therapy operations.

As a key contributor, you will take ownership of complex resupply workflows, proactively resolve escalations, and collaborate cross-functionally to ensure operational excellence and a seamless patient experience.

**What You’ll Do**

• Own the end-to-end processing and fulfillment of patient resupply orders, ensuring accuracy, compliance, and timeliness
• Proactively monitor order pipelines and identify risks or delays before they impact the patient experience
• Serve as a point of escalation for complex resupply issues, driving resolution through root cause analysis and cross-functional coordination
• Partner closely with Revenue Cycle Management (RCM) and patient-facing teams to validate documentation, insurance requirements, and billing readiness
• Deliver clear, professional communication to patients and internal stakeholders regarding order status and issue resolution
• Maintain thorough and accurate documentation within company systems
• Identify process inefficiencies and contribute to continuous improvement initiatives that enhance workflow and patient satisfaction

**What Sets You Apart: Core Competencies**

• Proven ability to manage high-volume, patient-facing interactions with professionalism and empathy
• Strong critical thinking and problem-solving skills, with a proactive approach to issue resolution
• Exceptional attention to detail and ability to manage multiple priorities simultaneously
• Ability to work independently while collaborating effectively across teams

**Highly Preferred Experience**

• Direct experience in Durable Medical Equipment (DME), CPAP therapy, or Sleep Apnea (OSA)
• Hands-on experience with Brightree or similar healthcare workflow systems
• Strong understanding of insurance verification, prior authorizations, and RCM processes
• Background in resupply operations or healthcare order management
• Prior experience in a high-volume call center or patient support environment

**Education & Experience**

• High school diploma or equivalent required
• 3+ years of relevant experience in healthcare operations, DME, or patient support strongly preferred
• Experience with EHR systems and order management platforms is a plus

**Work Environment & Schedule**

• Fully remote position: Must have a dedicated, professional workspace with a desktop and dual monitors
• Schedule: Monday – Friday, 8:30 AM – 5:00 PM PST
• 30-minute unpaid lunch
• Two paid 10-minute breaks
• Weekly team collaboration via Microsoft Teams (camera-on culture)

**Additional Information**

• Occasional travel may be required for team meetings or company events

**Why SleepQuest?**

At SleepQuest, we are committed to delivering exceptional patient care through operational excellence. This role offers the opportunity to make a meaningful impact, work alongside a collaborative team, and contribute to a growing organization focused on improving patient outcomes.