Meals on Wheels Client Services Coordinator

## Description

Job Purpose

• The Meals-on-Wheels Client Services Coordinator ensures high-quality service delivery and compliance for LifeCare Alliance’s Nutrition Programs by combining client eligibility assessment with quality assurance oversight.

Key Responsibilities

• Interview new home-delivered meal clients and reassess current clients to determine eligibility.
• Complete applications, verify funding eligibility, and provide alternative resources for ineligible clients.
• Conduct in-home assessments and research enrollment with eligible clients.

## Qualifications

Required Education

• High school diploma or equivalent

Preferred Education

• Associate’s degree in social work, human services, or Community Health Worker certification

Required Experience

• Proven documentation and process management skills

Preferred Experience

• Minimum of 2 years’ experience working for a not-for-profit, community services, or government agency
• Experience working with older adults and disabled/chronically ill individuals

Required Skills and Abilities

• Detail-oriented
• Ability to work in a fast-paced, deadline-driven, noisy environment

Preferred Skills and Abilities

• Ability to communicate over the telephone and in person with a diverse public, including older adults and handicapped individuals
• Knowledge of modern office practices and procedures
• Exceptional customer service skills