NIGHT Concierge/Front Desk

## Description

We are looking to immediately hire for a NIGHT shiftConcierge/Front Deskposition

The Concierge/Front Desk is a key role in creating a safe and secure environment for our residents. The successful candidate will create and maintain a strong, cross-functional, staff relationship by encouraging professionalism, communication, dedication to customer service and a commitment to conscientious response.

The Concierge/Front Desk serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community.

Key responsibilities include

• Providing safe and timely response to emergent and non-emergent calls from residents.
• Monitoring security monitors and fire alarm systems in the building, including the garage and lobby area.
• Graciously greeting any community visitors, displaying exemplary customer service in a friendly and professional manner.
• Performing entry level tech support to residents as needed
• Providing administrative support for community operations including daily Concierge and Maintenance Reports, maintaining resident information and contact lists, support for holiday mailings and community celebrations, and much more.

## Qualifications

• Minimum 2 years of experience using Microsoft Office: Word/Excel/Outlook
• Minimum 1 year of experience answering phones and transferring calls.
• Excellent work history and attendance record.
• Comfortable with entry level office tasks such as printing and making photocopies, laminating, mail forwarding, and distribution of miscellaneous materials.
• Attention to detail and the ability to multitask, problem solve and communicate events accurately to management.
• Strong communication and interpersonal skills with the ability to respond calmly and politely to all residents, visitors and staff.
• Able to stay calm and focused on an emergency and ability to work independently with or without direct supervision.

**Benefits**

• Comprehensive Training Period
• Generous Paid Time Off / Extended Illness Leave
• Public Student Loan Forgiveness employer offering relief on your Student Loans!
• Employee Referral Bonus Program
• Employee Appreciation Bonus
• Career Growth & Advancement
• Medical, Dental, Vision, FSA, Life insurance and more
• Retirement Plan with Employer contribution!