Student Relations Technician

## Description

**CRESCENT VIEW SOUTH PUBLIC CHARTER SCHOOL II**

Full Time, Monday - Friday; 8 a.m. - 4:30 p.m.

This position offers a hybrid work arrangement, with 3 days on-site responsibilities determined according to program and site needs.

**Help Us Change Lives**

We live by the motto that “There is a Student in Front of Everything We Do” and we are very passionate about it. Do you have a passion to work with students? If so, then this is an exciting opportunity for you! You’ll have the opportunity to work with a diverse group of students supporting their growth and development. Remember the person who made a difference in your life? Now it’s your turn.

Learn more about us at <https://learn4life.org/>

**How You Will Make an Impact**

The Student Relations Technician Creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact. Will communicate with students and/or parents in appropriate areas of student information, progress, or concerns. Performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.

**RESPONSIBILITIES/DUTIES:** This list is *illustrative only* and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

**Front Desk and Student Support:**

• Schedule orientation for incoming students
• Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols
• Ensure all required student enrollment paperwork is complete and correct
• Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
• Properly issue and track student work permits
• Provide quality customer service
• Answer all incoming telephone calls and handle them in the appropriate manner
• File documents in student folders

**Compliance:**

• ADA tracking and recording of work samples for accuracy
• Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
• Check report cards for completeness and accuracy before going to the registrar
• File student homework away
• Conduct Orientations for new students
• Assist teachers with problem solving issues with compliance and PLS
• Create and maintain compliance and ADA checklists
• Verify and confirm ADA in SIS system with form and tracking number
• Submit compliance error reports to management
• Adherence to attendance policies
• Administrative duties, responsibilities, and activities may be assigned or changed from time to time

## Qualifications
**SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:**

• Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
• Multi-tasking skills; ability to react and respond to changing circumstances, procedures
• Respond to requests and inquiries from students, visitors, employees and supervisors
• Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
• Ability to communicate effectively both orally and in writing
• Ability to work independently with minimal direction

**MINIMUM QUALIFICATIONS:**

• High School Diploma or General Education required
• 2 years of work experience in a fast-paced, clerical support position in a profession business setting
• Good attention to detail and maintain accuracy of work
• Good record keeping techniques that demonstrate desirable planning and organizational skills
• Prepare general, statistical and special reports
• Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)

• **TRAVEL**: Ability to travel in performance of job duties is required
• **PHYSICAL REQUIREMENTS:**

• Mental Demands: high workflow management, high project coordination
• Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
• Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
• Average Hearing: able to hear average or normal conversations and receive ordinary information
• Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
• Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
• Frequent multi-tasking, changing of task priorities, repetitious exacting work required
• Working in a noisy, distracting environment with frequent deadline pressures