Front Desk Agent

## Description

**Position Overview:** This position will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Attend to guest needs, including, but not limited to, registration, checkout and cashiering.

**These duties may be described as, but not limited to:**

• Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
• Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
• Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations over the telephone and at the front desk when required.
• Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional manner
• Handles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.
• Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
• Informs hotel customer about the properties services.

## **Required Knowledge, Skills, Abilities:**

• Knowledge of computer programs, including, but not limited to, PMS (Maestro), Microsoft Word and Excel.
• Requires good communication skills, both verbal and written.
• Ability to work under pressure required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

**Minimum Qualifications:**

• High school or equivalent education required.
• One to two years in a public contact position.

*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.*