Concierge

## Description
**Position Overview:**Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.
**These duties may be described as, but not limited to:**

• Greet guest in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Assist guest with problems with hotel services.
• Arrange transportation needs for guests.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.
• Assist guests with restaurant reservations, golf reservations, show tickets, etc.
• Provide guests with directions to spots in Cape May and the surrounding area.
• Maintain hotel lobby display boxes.
• Sell tickets for hotel special events.
• Assist Front Desk as needed with checkouts and/or room checks.

**Required Knowledge, Skills, Abilities:**

• Must possess excellent communication skills, both verbal and written.
• Ability to converse with guests and provide information in a friendly manner.
• Must possess excellent customer service skills.
• Must possess good computational ability.
• Must possess computer skills, including Microsoft Word, Excel and Outlook.
• Must have good knowledge of Time Keeping System and PMS systems.
• Must be able to handle multiple tasks and projects daily.
• Must have basic knowledge of Atlantic City and surrounding area.

**Minimum Qualifications:**

• High School or equivalent education required. Bachelor’s Degree preferred.
• 3 years previous customer service experience required.
• All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.