Program Manager (Aging Services)

## Description
The Aging Services Program Manager will

• Be responsible for providing coordination of services and outreach to older adults who are registered

to Isaacs Center programs.

• Provide support in maintaining behavioral and operational challenges that arise.
• Develop, maintain, and continually update a schedule of programs and supportive services in

alignment with the vision and contractual obligations for our NYC Aging Contracts

• Serve as liaison between specialists, consultants, volunteers, interns, supplemental service providers,

property management, and other community stakeholders.

• Conduct outreach to share program services and offerings to new and potential members.
• Supervise program support staff.
• Ensure compliance with NYC Aging, NYSOFA, and Internal requirements as needed.
• Work closely with NORC Program Manager to create programming opportunities and increase

Salary: $66,300- $70,000
## Roles, Responsibilities, and Essential Duties

Roles, Responsibilities, and Essential Duties

• Ensure participants gain access to social services, wellness education, arts and culture, and recreation
• activities

• Create and manage a monthly calendar of activities, services, and events
• Develop and maintain relationships with community partners and consultants
• Develop professional provider relationships with older adults, families and caretakers
• Develop individualized service plans and reassess regularly
• Develop and maintain a directory of supportive services and agencies available locally
• Organize and lead community center trips and outings · Assist with outreach efforts and follow-up to referrals
• Advocate for clients' rights, entitlements, and benefits · Communicate with hospital and rehabilitation social workers when needed
• Submit weekly Dashboard and Service Log reports and maintain documentation Work with supervisor and government agencies to ensure compliance
• Provide support for programs through planning, implementation, management, and evaluation

Qualifications

• The Aging Services Program Manager must possess strong writing, speaking, interpersonal, and
• organizational skills. It is preferred that the candidate hold a bachelor's degree. The candidate must
• have demonstrated experience providing group facilitation, maintaining strong interpersonal skills, and
• managing data and outcomes. The candidate must have a history of working with diverse and high-needs
• aging populations, value team building, and support the development of a community to address complex
• issues.

• Bachelor's degree
• Prior experience working with the elderly highly preferred
• Bilingual, English/Chinese or English/Spanish highly preferred
• Ability to handle confidential information with discretion.
• Ability to work some flexible hours
• Working knowledge of community resources and service providers to older adults
• Ability to work effectively with cultural, economically and educationally diverse populations
• Strong verbal, written and interpersonal communication skills.
• Demonstrated knowledge of aging-related issues.
• Computer literacy includes Microsoft Word, Excel, and Outlook