DISPATCH MANAGER

## Description

**POSITION SUMMARY:**

This position will be for the Marco and Mardian Family of Companies. Marco Crane & Rigging Co. is an established Crane company since 1956. Marco Crane has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 worldwide. Marco Crane, along with Marco Rigging, Mardian Concrete Pump Co., Mardian Equipment, and Mardian Transportation, has over 200 employees and operates in five different states in the Western U.S.

Our Corporate Office is located in the heart of Phoenix, Arizona. We also have locations in Tucson, Flagstaff, San Diego, Yuma, and Salt Lake City.

At the Marco/Mardian companies, we offer an environment that provides our employees with a world of opportunity yet is small enough that YOU can make an immediate difference! Our business is built on service and exceeding customer expectations.

We are currently seeking a dynamic individual to join our team as Dispatch Manager.

As an added bonus, we offer a business casual environment! Ideally, we are seeking a local candidate.

**JOB DUTIES WILL INCLUDE**

Responsibilities include, but are not limited to, the following

• Assist in overseeing timely invoicing.
• Verify billing documents
• Run and Manage Open Shippers Report
• Run and manage the Missing Ticket Report
• Ensure that the Dispatch report is updated daily.
• Work with managers and operators to ensure that all paperwork is correctly processed and turned in on a timely basis.
• Work with sales and manage getting purchase orders.
• Ensure that permit inspections are kept current and up to date.
• Train and familiarize on reviewing repair invoices as backup for Operations Managers
• Assist in analyzing the direct and indirect reports
• Manage and supervise the squawk process, maintaining a schedule and follow-up system.
• Work with individual dispatchers to increase efficiency and flow of daily duties, as well as cross-train with different companies.
• Back up Dispatcher for employees who are sick or taking PTO days.
• Responsible for the management and direction of the day-to-day operations.
• Ensure effective inside sales, dispatch, order-taking and sales administration are performed.
• Supervise the dispatchers to make sure related processes and systems are executed in a manner consistent with Company policy and best practices.
• Provide scheduling and logistics support to the field employees.
• Partner with cross-functional departments to accomplish mutual objectives.
• Build trust with internal and external customers.
• Maintain and improve order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
• Attending Company and departmental meetings as directed
• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
• Participate in ongoing training, development, and certifications.
• Assist with after-hours and weekend calls and logistics
• BE A WORKING MANAGER!
• Other duties as assigned.

**SAFETY:**

• Provide a safe work environment for all employees involved in daily operations.
• Play an active role in building safety into our Company’s culture.
• Provide visible leadership and continuous commitment to safety.
• Make safety every employee’s responsibility at all levels and improve employee safety awareness.
• Ensure employees follow safety policies and procedures and practice safe work habits.
• Participate in finding solutions for safety and health problems.
• Be proactive to prevent occupationally induced injuries and illnesses.
• Ensure the training of all new and current personnel on safety policies and procedures.

## Qualifications
**MINIMUM QUALIFICATIONS:**
**Education****:**
Sufficient formal and/or informal training to provide the ability to read and write at a level consistent with the requirements of the position;

• High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position;
• 7+ years of related experience, including supervision within the same industry, is a plus
• Know and adhere to all DOT regulations
• Excellent customer service skills – dedicated to meeting the expectations of internal and external customers, with a focus on unparalleled service
• Flexible and able to balance shifting priorities to meet deadlines
• Strong problem-solving and analytical skills, and the desire to seek solutions
• Excellent leadership skills - must be able to motivate others and provide complete, direct, and actionable feedback
• Exhibit strong organizational skills and use resources effectively and efficiently
• Commitment and willingness to devote great effort and time in order to reach goals
• Strategic business focus and ability to anticipate future consequences and trends accurately
• Ability to make decisions in a timely manner, sometimes with incomplete data and under tight deadlines and pressure
• Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching software
• If an offer is made, be able to pass a background, drug and alcohol screen

**\*Knowledge of:**

• Advanced knowledge of industry, must be able to use consistent exercise of discretion and judgement;
• Advanced beyond basic proper use of grammar, punctuation, and spelling; basic mathematics; legal and proper telephone etiquette and techniques; standard office software applications; standard office equipment;
• Advanced beyond basic application of data processing in the maintenance of records and reports;
• Advanced beyond basic computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential;
• Expert knowledge of how to communicate clearly and concisely, both verbally and in writing.

**\*Skill and Ability to:**

• Work intellectually in character in order to exercise independent decision making;
• Accurately type a minimum of 40 words per minute;
• Accurately and timely keep up with to-dos;
• Perform research and report results;