Drain Cleaner

## Description

**GENERAL DESCRIPTION OF THE JOB:**

The Plumbing Technician performs tasks relating to repairs/installation of plumbing, drain cleaning, evaporative coolers and sprinkler systems for residential and/or commercial customers of Brothers Plumbing Heating & Electric and is responsible for maintaining customer health, safety and satisfaction. Specific abilities and skills will vary between each technician and will be defined on the individual skills assessment worksheet.

**JOB ACTIVITIES:**

• Ambassador and spokesperson for the company
• Communicate with the customer and answer their questions and concerns
• Work as a team with other team members
• Understand and follow all company philosophies, policies and procedures
• Understand and follow written and verbal instructions given
• Represent the company in a professional manner
• Complete required and requested paperwork correctly for the department by due dates given
• Perform related work as assigned
• Attend all required training classes
• Seek additional educational opportunities as needed
• Perform quality workmanship that meets current code requirements, manufacturer’s and company installation standards
• Meet company performance standards per performance reviews
• Follow all company safety rules and requirements
• Operate company vehicle in a safe & professional manner
• Progress from location to location in a time efficient manner using knowledge of maps, streets and directions
• Diagnose, service and repair plumbing, drain cleaning, evaporative coolers and sprinkler systems as needed
• Install and service plumbing, drains, evaporative coolers and sprinkler equipment

• **GENERAL QUALIFICATIONS and REQUIREMENTS:**
• ***Experience and Training, Education, Knowledge, Skills & Abilities:***

• Understand, diagnose, service, repair and install basic plumbing, drain cleaning, evaporative coolers and sprinkler systems
• Prior experience in the area of job site customer service
• Minimum high school diploma or GED equivalent
• Basic math and reading comprehension
• Knowledge and understanding of map book utilization
• Effective oral and written communication skills.
• Effective organizational skills.
• Have possession of required hand tools per Brothers Plumbing & Heating, Inc.’s Tool Requirement List (See List)
• On going technical training will be required from time to time out side of the office and after normal business hours.
• Be capable of driving the vehicles within the Brothers Plumbing & Heating, Inc. truck fleet