Senior Case Manager - Level 2

## Description

**JOB DESCRIPTION**

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| **Position Title:** | Senior Case Manager – Level 2 |

| **Department:** | All Departments |

| **FLSA Status:** | Exempt |

| **Pay Grade:** | 9 |

| **Reports To:** | Department Head |

**GENERAL DESCRIPTION OF DUTIES**

Based on CRT’s Steps to Success model, the Senior Case Manager is responsible for providing case management services to customers which may include the coordination of supervision, intake, assessments, referral, and discharge of customers and daily monitoring of customer contacts/activities. as applicable medical advocates Responsible for providing supervision, evaluating case managers, monitoring the integrity of the data entered in Agency’s STEPS and Funder data collection systems and compiling required reports. Responsible for the length of stay policy at facilities and coordinates weekly case management team meetings. Coordinates referrals to CRT programs and initiatives, services, entitlement programs, networks throughout the community, and maintains relationships with other community action agencies.

**SPECIFIC DUTIES AND RESPONSIBILITIES**

**ESSENTIAL JOB FUNCTIONS**

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides training, monitoring, evaluation, scheduling, and supervision of staff.
• Complete yearly training on confidentiality and HIPAA compliance.
• Attends courses, professional workshops/training, seminars and/or participates in self-directed studying that will provide for continuous professional growth related to this position
• Obtains/maintains valid certifications to sharpen and refresh job skills.
• Complies center data for contractual and departmental requirements.
• An administrator of CRT’s STEPS and Funder data collection systems/HMIS and ensure compliance of data integrity.
• Complies program monthly, quarterly and annual reports as required by CRT and Funder.
• Prepares program reports in accordance with program requirements and agency need.
• Insure center staffing level meets program demand.
• Coordinate, organize, and host community education outreach sessions.
• Collect demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.
• Assess and evaluate customer needs based on the Self Sufficiency Matrix (SSM).
• Provide information and referral services and documents outcomes resulting from such referrals.
• Facilitate customer access to community resources, including but not limited to food, housing, clothing, school programs, vocational opportunities or services, providers to teach life skills, relevant mental health services.
• Develop Individualized Service Plans (ISP) for each customer that incorporates all special needs.
• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.
• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.
• Serve as a liaison to community organizations in effort to reach new or underserved customers and increase customer access to needed services.
• Represent CRT at community meetings and outreach events.
• Maintains a caseload according to program needs.
• Assign new customers to available case managers.
• Conduct service coordination with other organizations and resources.
• Insure the proper operations of center equipment.
• Serves as a liaison to IT department regarding telephone, office and computer hardware/software matters.
• Develop comprehensive assessments (intakes) for customers eligible for services at Connecticut Regional Mental Health Center, present customers for disposition for CRMHC services.
• Attends staff meetings and assists with residential supervision during crisis or when needed.
• Coordinates, facilitates and participates in weekly case management team meetings.
• Assist Program Manager with hiring, training, supervising and evaluate Case Managers and Medical Advocate.
• Ensure customer’s records are maintained in accordance with documentation requirements and standards.
• Coordinate and conduct in-house client meetings and/or workshops.
• Meet one-on-one with staff at least quarterly to provide direction, support, encouragement, advice and address performance issues or concerns.
• Meet with direct supervisor on a weekly basis to communicate any programmatic changes and/or problems.
• Monitors compliance with length of stay policy tracking customers stay, case reviews, notification and termination of customers. Leads case review process.
• Regular attendance.
• Attend and complete all mandatory training.

# ADDITIONAL JOB FUNCTIONS

• Assist case managers when working with challenging individuals/families.
• Participate in, retain and incorporate training as required.
• Provide effective customer service including, but not limited to, greeting, receiving, and addressing clients with respect and dignity at all times.
• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures, and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls, and returning calls.
• Must be available to work evenings, weekends, holidays, and other shifts as assigned.
• Schedules may be changed at any time to accommodate program needs.
• Perform other duties as assigned.

**MINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONS**

**Education**: Bachelor’s degree in social work, Human Services or Criminal Justice preferred. Education may be substituted with experience on a year-by-year basis. Knowledge of Human Services, Criminal