guest service aide/ cook

## Description

**JOB DESCRIPTION**

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| **Position Title:** | Guest Service Aide/Cook – McKinney Shelter |

| **Department:** | Housing and Shelter Services |

| **FLSA Status:** | Non-Exempt |

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| **Reports To:** | Program Manager and/or Assistant Program Manager |

**GENERAL DESCRIPTION OF DUTIES**

The purpose of this position is to support the Agency’s needs by providing services of safety and security to all Guests and staff at the shelter.

**SPECIFIC DUTIES AND RESPONSIBILITIES**

**ESSENTIAL JOB FUNCTIONS**

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Complete all admission/intake paperwork completely with new Guests. Forward all paperwork to the appropriate party
• Review the program handbook with new Guests and provide a brief orientation of the Program
• Conduct pat and pocket searches when Guests return to the building to ensure Guests, Staff, and Program safety.
• When Guests enter the program, check all bags for contraband and to ensure that the Guests have not exceeded their maximum number of allotted belongings in the room.
• Monitor Guests behavior to ensure the safety and security of all Guests, Staff and facilities.
• Conduct Guests room checks and facility checks (both inside and outside the facility). Results will be documented in the hourly logs.
• Assist in the periodic, Guest Room Reviews, where a team of staff will check rooms for contraband, excessive food, belongings, room damage, and cleanliness.
• Assist in distribution of meals when needed.
• Complete all necessary documentation including log entries and incident reports in accordance with program policies and procedures.
• De-escalate confrontations when possible to ensure the safety of Guests and Staff.
• Ensure that Guests are keeping their room clean and organized at all times. Provide additional cleaning supplies if needed.
• Assist with the removal of excess garbage from rooms when necessary.
• Provide guidance on personal hygiene and maintain guest personal hygiene supplies.
• Attend monthly staff meetings.
• Position is considered “Essential Staff” and must come to work during inclement weather and may be mandated to stay to ensure appropriate staffing levels.
• Distribute Guest Mail
• Basic computer skills
• Accept and catalog donations as they are brought to the shelter.
• Follow Shelter’s Cook menu
• Prepared and/or serve dinner for 100 clients
• Clean /organize pantry, refrigerators, and freezers
• Assure compliance with all health and sanitation codes in food preparation, service, clean up, and kitchen equipment maintenance
• Stock supplies for breakfast and Snacks

**ADDITIONAL JOB FUNCTIONS**

• Perform all other duties as assigned

## Qualifications

**MINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONS**

**Education**: High school diploma, GED, or associate’s degree in the human service field and some post-secondary training in Culinary Arts required.

**Minimum Years of Experience:** one (1) year of experience in related field required. (1) year experience in quantity

**Active Certification/Trainings:** CPR, First Aid and Safety, Narcan Training, Mandated Reporter Training, Suicide Prevention Training. Quality Food Operator and/ or ServSafe Certification.

**Knowledge of:** mental health and substance abuse; have excellent written and oral communication skills and working with the homeless population.

**Driving Required**: NO

**Physical and TB Required**: YES