Home Hospice Team Leader

## Description

**Job Summary:**

The Clinical Team Leader is responsible for oversight of one or more clinical teams. Reporting to either the Chief Clinical Officer or the Director of Access & Palliative Care, the Clinical Team Leader works under limited supervision to oversee their assigned clinical area. *This vacancy will manage a home hospice team and will split time between the Healthway Office in Salisbury, Maryland and the Macky & Pam Stansell House in Ocean Pines, Maryland.*

**Essential Functions:**

• Participation in management team and assists in administration
• Ensures a consistent high quality hospice experience for each patient and family by facilitating comprehensive patient care planning and monitoring performance of individual team members
• Supervises interdisciplinary team (IDT) members operationally and administratively, facilitating efficient and effective delivery of service
• Leads IDT meetings and facilities care planning by ensuring opportunity for all disciplines to engage in the care planning process; oversees documentation of the IDT meeting
• Confers with appropriate members of the IDT regarding referrals, changes in patient level of care, contemplated discharges, patient hospitalizations, and any other significant patient changes in a timely manner
• Recruits, interviews, hires, and trains staff members in collaboration with discipline-specific clinical experts and the Education Coordinator
• Conducts employee performance reviews timely and effectively
• Conducts investigations, counsels, and takes appropriate corrective action in collaboration with Human Resources
• Assures nursing documentation is complete and timely in accordance with legal and regulatory standards
• Identifies learning needs of staff and provides educational resources to meet employee needs; serves as a resource and mentor to staff
• Cooperates with other leaders throughout the agency to assure program needs are met and resources are used effectively; identifies and involves all stakeholders in the decision-making process and communicates proactively
• Ensures department financial goals are met by managing to the Coastal Hospice model
• Ensures department and organizational QAPI goals are met
• Driver’s License in your state of residence with a good driving record and access to a reliable automobile
• Must possess automobile insurance coverage with minimum limits of $100,000/$300,000

**Duties/Responsibilities:**

• Shares in responsibility for management/leadership on call 24/7
• Accountable for meeting patient care needs 24/7 via appropriate scheduling and delegation to members of the IDT
• Participates in the development and implementation of protocols, policies, and procedures related to patient care and organizational goals
• Performs other duties as assigned
• *Access Services Team Leader:*
• Manages access services nurses, liaisons, and coordinators
• Reports to the Director of Access & Palliative Care
• Collaborates with inpatient and home care teams
• Conducts admissions assessments, as needed
• *Extended Services Team Leader:*
• Manages home hospice staff to complete home and hospital visits as appropriate and timely
• Oversees triage phone calls from patients and families needing assistance when the office is closed
• Provides medical care to patients in their home environment, as needed
• Conducts admissions assessments, as needed
• *Home Care Team Leader:*
• Manages team staff, including RNs, LPNs, and CNAs
• Assures smooth functioning by:
• Schedules appropriate nursing and CNA staffing levels to meet patient needs
• Maintains effective professional relationships with hospitals, physicians, and other health care providers
• Assures documentation of IDT members is complete and timely in accordance with legal and regulatory standards
• Builds and maintains relationship with facilities in team’s area
• Provides medical care to patients in their home environment, as needed
• *Inpatient Unit Team Leader:*
• Manages inpatient unit staff, including RNs, LPNs, and CNAs
• Assures smooth unit functioning by:
• Scheduling appropriate nursing and CNA staffing levels to meet unit needs
• Oversight of adequate inventory of medical supplies, equipment, and linens
• Maintaining effective professional relationships with hospitals, physicians, and other health care providers
• Assuring documentation of IDT members is complete and timely in accordance with legal and regulatory standards
• Maintaining a safe physical environment according to unit needs and regulatory standards
• Oversees daily bed management to ensure optimal patient flow and timely admissions
• Coordinates with referral sources, Access Team, and Home Care teams to assess bed availability and prioritize patient placement
• Monitors census levels and proactively anticipates discharges, transfers, and new admission needs
• Reviews admission criteria and supports decision making to ensure appropriate and safe patient placement
• Identifies barriers to bed availability and participates in process improvement initiatives to enhance throughput
• Provides care to hospice patients in an inpatient setting, as needed
• Macky & Pam Stansell House only:
• Manages all Coastal Hospice social workers
• Serves as a resource and mentor to inpatient staff and social workers
• Acts as Ethics Committee Chair for the organization

**Supervisory Responsibilities:**

• Responsible for oversight of assigned team, which may include Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and/or Social Workers

## Qualifications
**Required Skills/Abilities:**

• Two years of management experience
• Excellent communication skills

**Required Education and Experience:**

• Registered Nurse from the State of Maryland or participating Compact state OR licensed LCSW-C in the State of Maryland (Macky & Pam Stansell House only)
• Certified Hospice and Palliative Nurse (CHPN) or attainment within two years for RNs
• Advanced Certified Hospice & Palliative Care (ACHP-SW) or attainment within two years for Social Workers

**Preferred Education and Experience:**

• Previous hospice experience

**Physical Requirements:**

• Ability to safely operate an automobile
• Ability to lift and carry up to 50 pounds with or without the use of assistive devices
• Ability to use hands and fingers for repetitive motions like typing and using a mouse
• Close visual acuity for reading small print and using a computer