Service Manager

## Description

Job Purpose

• The Service Manager is responsible for overseeing and managing the service department to ensure efficient and effective service delivery to clients. This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards.

Key Responsibilities

• Lead and manage the service team to deliver exceptional service to clients, ensuring all service requests are handled promptly and effectively.
• Develop and implement service policies and procedures to enhance operational efficiency and service quality.
• Monitor service operations and performance metrics to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure seamless service delivery and address any service-related issues.
• Handle escalated customer complaints and issues, providing solutions and ensuring customer satisfaction.
• Conduct regular training sessions for service staff to enhance their skills and knowledge.
• Prepare and manage the service department budget, ensuring cost-effective operations while maintaining high service standards.
• Maintain up-to-date knowledge of industry trends and advancements to continuously improve service offerings.
• Ensure compliance with all relevant regulations and standards in service delivery.
• Foster a positive and collaborative work environment to motivate and engage the service team.

**Benefits:**

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

## Qualifications

Required Education

• Bachelor's degree in Business Administration, Management, or a related field.

Required Experience

• Minimum of 5 years of experience in a service management role or similar position.
• Proven track record of successfully managing teams and improving service delivery.
• Experience in developing and implementing service strategies and processes.
• Familiarity with industry standards and best practices in service management.

Required Skills and Abilities

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze service metrics and implement improvements.
• Proficiency in using service management software and tools.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple priorities.
• Customer-focused mindset with a commitment to delivering high-quality service.