Service Advisor

## Description

Job Purpose

• The Service Consultant is responsible for delivering exceptional customer service by acting as a liaison between the company and its clients. The role involves understanding customer needs, providing expert advice, and ensuring client satisfaction through effective communication and problem-solving skills. The Service Consultant plays a pivotal role in maintaining and enhancing customer relationships, contributing to the company's reputation for excellent service.

Key Responsibilities

• Engage with clients to understand their service needs and provide tailored solutions.
• Act as the primary point of contact for customer inquiries, ensuring timely and accurate responses.
• Collaborate with internal teams to facilitate the resolution of client issues and enhance service delivery.
• Conduct regular follow-ups with clients to ensure their needs are met and to gather feedback for service improvement.
• Maintain detailed records of client interactions and transactions, documenting issues and resolutions.
• Stay informed about company products and services to provide knowledgeable support to clients.
• Identify opportunities for upselling or cross-selling additional services based on client needs.
• Assist in the development and implementation of customer service policies and procedures to improve overall client satisfaction.
• Participate in training sessions and workshops to enhance service skills and product knowledge.
• Support the sales team by providing insights and feedback from client interactions to drive business growth.

**Benefits:**

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

## Qualifications

Required Experience

• Previous experience in commercial trucks or automotive setting.
• Proven track record of successfully managing client accounts and resolving service issues.
• Experience in a consulting or advisory capacity is highly desirable.

Required Skills and Abilities

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong problem-solving skills and the ability to think critically to address client needs effectively.
• Ability to work independently and as part of a team, demonstrating strong organizational and time management skills.
• Proficiency in using CDK software and other customer service tools helpful.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Demonstrated ability to adapt to changing priorities and manage multiple tasks simultaneously.
• High level of professionalism and a customer-focused attitude.