Parts Counter

## Description

Job Purpose

• The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.

Key Responsibilities

• Assist customers in identifying and locating the correct parts and accessories for their needs.
• Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.
• Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.
• Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.
• Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.
• Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.
• Stay informed about new products, industry trends, and advancements in parts and accessories.
• Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.
• Assist in preparing and conducting parts promotions and sales events to drive business growth.
• Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.

**Benefits:**

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

## Qualifications

Required Education

• High school diploma or equivalent is required.

Required Experience

• Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.
• Proven track record of providing excellent customer service and support in a retail or parts environment.
• Experience with inventory management systems and processes is highly desirable.

Required Skills and Abilities

• Strong knowledge of automotive or machinery parts and components.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Proficiency in using computer systems and software for inventory and sales transactions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.
• Ability to lift and handle heavy parts and equipment as needed.
• Demonstrated ability to work independently as well as part of a team.