Delivery Driver

## Delivery Driver

**1. POSITION SUMMARY**

The Delivery Driver is responsible for the safe and timely transportation of goods to clients on a designated route. This position verifies daily manifest, loads and unloads trucks accordingly, and makes its stops efficiently. The Delivery Driver serves as a public representative of the company’s brand and is responsible for providing excellent customer service and professionalism at all times.

**This vacancy is for the company’s downtown Baltimore route, which includes navigating and driving throughout a downtown environment for the duration of each shift.**

**2. POSITION EXPECTATIONS**

• Collect, check, and load all the day’s orders listed on their daily delivery manifest.
• Check all paperwork against Jump Track manifest and determine best route order.
• Check and load all outgoing bulk paper and water jugs.
• Ensure load is secure, cannot shift and will not fall over during transportation.
• Audit any outgoing White Glove orders and request changes as necessary.
• Mark all problems on the daily PDL and return to Customer Service for follow-up.
• Deliver all outgoing product to our customers and handle open pick-up requests.
• Maximize route and delivery efficiency while providing excellent customer service.
• Use Jump Track delivery software and tablet to collect Proof of Delivery information for all items delivered or picked-up.
• Maintains compliance with all company guidelines and company established delivery standards.
• Keep Customer Service and Driver Supervisor apprised of special situations that arise throughout the day.
• Field calls from Customer Service and Management and make accommodations for special requests as necessary.
• Process all customer returns and undelivered items nightly.
• Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.
• Report any undelivered orders and pick-up issues to Supervisor.
• Keep up with general paperwork requirements.
• Maintain up-to-date Vehicle checklist and report problems to Supervisor.
• Submit all water spiffs, productivity reports, etc. in a timely manner.
• Ensures all product is delivered effectively, efficiently, and with high customer satisfaction
• Verifies that staged product matches daily manifest and promptly communicates any needed adjustments
• Performs basic carrying, lifting, and moving functions
• Delivers all outgoing product to clients and handles open pick-up requests
• Processes all customer returns and undelivered items daily
• Maintains up-to-date vehicle checklist and reports concerns to management
• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
• Understands all company safety guidelines and protocols outlined in the Safety Handbook
• Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines
• Inspects product thoroughly for concealed damages and reports any findings according to company procedure
• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites
• Mindfully shows care at worksites, including responsible treatment of client property and facilities:
• Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;
• Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;
• Ensures no damage to client property or goods, whether item is preexisting or part of installation;
• Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;
• Confirms no product, materials, or tools are unintentionally left behind at worksite
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift
• Appropriately wraps and secures all product to minimize the risk of damage
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Visits client sites as assigned and delivers product efficiently and effectively
• Mindfully shows care at client sites, including responsible treatment of client property and facilities:
• Ensures professionalism at client locations, especially during interactions or in the manner of delivery;
• Ensures no damage to client property or goods, whether item is preexisting or part of the delivery;
• Checks own work after each project before leaving the client site to ensure quality;
• Confirms nothing was unintentionally left behind at a client’s site
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or on uneven ground or ramps
• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off company vehicles and between storage locations and client sites
• Coordinates with Delivery management to confirm daily route based on client locations as needed
• Inspects product thoroughly for concealed damages; reports any findings according to company procedure
• Collects, checks, and loads all the day’s delivery product
• Checks and loads all outgoing goods and requests changes as necessary
• Ensures load is secure and cannot shift or fall in transit
• Appropriately wraps and secures all product to minimize the risk of damage
• Marks any issues and reports to management
• Delivers all outgoing product to clients and handles open pick-up requests
• Processes all customer returns according to company procedure
• Promptly communicates any delivery concerns or issues and secures client signature according to company procedures
• Reports any undelivered orders and pick-up issues to supervisor daily
• Receives calls from the internal team and makes accommodations for special requests as necessary
• Meets company standards for attendance and punctuality
• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
• Understands all company safety guidelines and protocols outlined in the Safety Handbook
• Maintains up-to-date vehicle checklist and reports concerns to management
• Follows up on vehicle maintenance and inspections as needed according to federal, state, and company guidelines
• Monitors own driving statistics provided by management from geo monitoring and ensures safety compliance.
• Maintains compliance with all company guidelines and company established standards
• Maintains clear and timely communication with management, including updates and concerns
• Builds a familiarity with the company’s product, including brands, specifications, finishes, and descriptions
• Maintains customer confidence and protects operations by keeping information confidential
• Other duties as assigned

**3. SUPERVISORY RESPONSIBILITIES**
This position has no supervisory responsibilities.
## Qualifications
**4. MINIMUM QUALIFICATIONS & SKILLS**
**Education, Certifications, and/or Licenses:**

• Valid driver’s license with a clean driving record
• Valid DOT medical card
• High school diploma or equivalent preferred

**Experience:**

• Experience driving in downtown Baltimore
• 3 years’ experience in an outside route-based, client-facing role preferred
• 1 year’s experience driving a box truck preferred
• Experience in wholesale workspace furniture industry a plus

**Knowledge/Skills:**

Positions Requirements

• Ability and willingness to navigate and drive throughout downtown environments
• Knowledge of driving in a commercial environment, including procedures and vehicle maintenance
• Ability to drive assigned routes, staying on schedule, processing deliveries, and managing drive times effectively
• Ability to work schedule as assigned, including irregular hours or extended shifts as needed
• Ability to work fully in person</