Director, Integrated Solutions - Naperville, IL (FSI)

## Description

## **About Five-Star AudioVisual**

Founded in 1995, Five-Star AudioVisual is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States to deliver seamless event technology experiences that elevate meetings, conferences, and live events.

For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture and standards to create polished, immersive, and reliable event experiences.

## **Why Join Five-Star**

At Five-Star AudioVisual, our people are the foundation of everything we do. We are committed to building long-term partnerships, delivering exceptional service, and investing in the growth and success of our team.

Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every project. In this role, you’ll have the opportunity to shape strategic solutions, influence revenue growth, and play a key role in delivering high-end audiovisual experiences across premier hospitality properties.

You’ll work in a collaborative, forward-thinking environment where leaders are trusted, innovation is encouraged, and your impact is visible.

## **What You Can Expect**

• Competitive compensation and comprehensive benefits
• Performance-based incentive opportunities tied to new business growth
• Opportunity to work on high-end hospitality and luxury AV solutions
• Exposure to complex, high-profile events and strategic client engagements

## **Position Summary**

The Director, Integrated Solutions, is a strategic leadership role responsible for designing, developing, and executing comprehensive audiovisual and event technology solutions across multiple properties and high-profile client engagements.

This role serves as a trusted partner to clients, hotel stakeholders, and internal leadership, translating vision into innovative, scalable, and revenue-generating solutions. The Director balances consultative sales, technical integration strategy, and operational alignment to ensure seamless execution across diverse environments.

This position plays a critical role in driving revenue growth, expanding business beyond the existing partner portfolio, enhancing consistency across the portfolio, and elevating both the client and guest experience.

## **Key Responsibilities**

**Solution Strategy & Design**

• Lead development of integrated AV and event technology solutions aligned with client objectives
• Translate client needs into scalable, technically sound, and integration-focused offerings
• Standardize solution frameworks, packages, and best practices across properties
• Partner with operations and production teams to ensure feasibility and execution alignment
• Support complex and high-profile event designs

**Sales Leadership & Revenue Growth**

• Partner with sales teams and hotel stakeholders to drive revenue performance
• Participate in client consultations, site visits, and pre-conference planning
• Identify opportunities for upselling, innovation, and enhanced event experiences
• Develop solution-driven proposals that clearly articulate scope, design, and value
• Support forecasting, pipeline visibility, and strategic revenue planning
• Drive new business development outside existing partner portfolio through relationship expansion and prospecting initiatives

**Client & Partner Engagement**

• Serve as a senior-level resource for key clients, planners, and hotel partners
• Build strong, trust-based relationships that drive repeat business
• Present solutions with clarity, confidence, and a hospitality-first mindset
• Represent Five-Star in high-visibility client and property engagements

**Cross-Functional Leadership**

• Act as a bridge between sales, operations, and production teams
• Ensure seamless handoff from solution design through execution
• Partner with Directors and on-site teams to align expectations and service standards
• Support training and development related to solution strategy and offerings

**Innovation & Continuous Improvement**

• Stay current on industry trends, emerging technologies, and experiential design
• Introduce new solution offerings, packages, and service enhancements
• Evaluate performance metrics and client feedback to refine solution strategies
• Contribute to company-wide initiatives that elevate brand positioning and service delivery

## Qualifications

• 5+ years of experience in audiovisual, event technology, hospitality solutions and leadership experience
• Proven success in consultative selling, solution design, or strategic client engagement
• Strong understanding of AV systems, event production, and technology integration
• Experience working with hotel partners, sales teams, and high-end clientele
• Excellent communication, presentation, and relationship management skills
• Ability to balance creative strategy with operational feasibility
• Expectation written and verbal skills
• Proficiency with Microsoft Office and technology sales or event management platforms
• AV certifications such as CTS, CTS-D, CTS-I, or similar
• Valid Driver’s license and ability to travel

## **Preferred**

• Bachelor’s degree in information technology, engineering, business or related field
• Experience with D-Tools or similar AV design, quoting, or integration platforms
• ANP Certification

## **Full-Time Benefits**

• 401(k) with company match
• Roth 401(k) with match
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Paid sick time, vacation time, and company holidays

## **Incentive Plan**

• Eligible to participate in a new business incentive plan for projects secured outside of Five-Star’s existing partner portfolio. Incentive is structured at 2% of net income per project.