Receptionist (7036)

## Description
**Job Summary**
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records
accurate and complete messages when necessary; receives and receipts deliveries and donations;
greets and announces visitors and clients; provides general information about The Salvation Army's
operations and services; performs routine clerical work such as typing and filing.
**Essential Functions**
**This job description should not be interpreted as all-inclusive. It is intended to identify the**
**essential functions and requirements of this position. The incumbents may be requested to**
**perform job-related responsibilities and tasks other than those stated in this job description.**
Answers the telephone and transfers calls to the appropriate destination; responds to callers questions
and provides accurate information.
Records accurate and complete messages; ensures the timely and accurate distribution of messages
through telephone and/or E-mail.
Receives, greets, and announces visitors in a courteous and tactful manner.
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have
signed-in and gives them a badge.
Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby;
notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
Makes various announcements over the intercom such as car lights being left on in the parking lot or
announcements for donations.
Maintains the neatness of the reception area.
Performs other related work as required.
## Qualifications
**Knowledge, Skills and Abilities**
Ability to operate a telephone and/or switchboard.
Ability to direct phone calls to the appropriate person or destination.
Ability to respond to callers and visitors in a courteous and tactful manner.Ability to screen calls in a courteous and tactful manner.
Ability to work with people in a calm, courteous, and tactful manner.
Ability to record accurate messages, or put them in voice mail.
Ability to maintain an adequate supply of sign-in forms and employment applications.
Ability to respond to emergencies in a calm and effective manner.
Ability to project a positive and professional image of The Salvation Army.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
**Education and Experience**
High school diploma or G.E.D. required,

and

• Two years of progressively responsible experience working in a major firm with telephone switchboard
• responsibilities,

or

• Any equivalent combination of training and experience which provides the necessary knowledge, skill,
• and abilities.
• **Licenses and Certifications**

None

• **Physical Requirements/Working Conditions**
• Work is performed in the lobby area where there are physical discomforts associated with changes in
• weather or discomforts associated with noise, dust, dirt, and the like.