Business Analyst

## Description

**POSITION SUMMARY**

The Business Analyst sits at the intersection of business stakeholders and technical teams within the Tech & Digital Strategy department, owning the full solution lifecycle across Salesforce platform initiatives; from requirements gathering and solution design through configuration, testing, and deployment. The successful candidate brings demonstrated hands-on experience with Salesforce and Fonteva AMS, translating business needs into configured, tested, and documented solutions in close partnership with business units, subject matter experts, and technical resources.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**

*Requirements Gathering and Documentation*

• Elicit and document business requirements using interviews, workshops, process analysis, and use case development
• Maintain requirements traceability and support validation activities throughout the project lifecycle
• Prepare system documentation, specifications, and standard operating procedures

*Salesforce Platform and Fonteva Association Management System (AMS)*

• Configure and support Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud
• Serves as a functional subject matter expert across Fonteva AMS to support membership, events, and related business processes
• Collaborate with technical teams on solution design, bringing enough platform knowledge to evaluate tradeoffs and push back on approaches that don’t serve the business need

*Project Delivery*

• Lead requirements through deployment delivery on Salesforce implementation and optimization projects, managing scope, dependencies, and stakeholder alignment without day-to-day oversight
• Coordinate with internal engineering teams and external implementation partners to communicate requirements, track dependencies, and surface blockers early.
• Lead the user acceptance testing process – develop test plans, coordinate testers, document results, and drive resolution of identified issues
• Produce training materials, change management documentation, and deployment artifacts as a standard part of project close-out

*Business Process Analysis*

• Analyze current-state processes and identify improvement opportunities within Salesforce and related systems
• Create workflow diagrams, process maps, and system documentation
• Communicate findings and recommendations to stakeholders at varying levels of technical fluency

*Data Analysis and Problem Solving*

• Perform data analysis to support requirements development and solution validation
• Document and support the resolution of system issues and configuration gaps

**PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA (MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.
SALARY RANGE: $70,000.00 to $75,000.00**
## Qualifications
**Knowledge**

• Working knowledge of Salesforce platform fundamentals, including core configuration capabilities
• Bachelor's degree in business, information systems, or a related field, with 4-5 years of relevant work experience; an equivalent combination of education and experience will be considered

**Skills and Abilities**

• Strong written and verbal communication skills, with the ability to translate business needs into clear documentation
• Proficiency in Microsoft Office and diagramming tools such as Visio or LucidChart

**Experience**

• 4-5 years of relevant work experience (or equivalent combination of education and experience)
• Demonstrated experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, or Experience Cloud
• Hands-on experience with Fonteva AMS is required; candidates with experience in a comparable association management system (i.e., Nimble AMS) will be considered
• Experience in an e-learning, association, or nonprofit environment preferred
• Willingness to pursue Salesforce certifications within 6-12 months of hire

**WORK ENVIRONMENT**

• Normal demands associated with a deadline-driven office environment.
• The noise level is generally quiet to moderate.
• Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

**PHYSICAL DEMANDS**

• Ability to remain at a desk for extended periods of time.
• Ability to communicate and exchange information with others.
• Ability to move about to coordinate work in areas of varying heights.
• Ability to perceive and inspect records in a document management system.
• Ability to operate general office equipment.
• Ability to travel to off-site meetings.