CUSTOMER CARE SPECIALIST - Woodland Hills

## Customer Care Specialist - Woodland Hills

As the **Customer Care Specialist**, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite.

**REPORTS TO:** Customer Care Manager and/or Community Manager

**HOW YOU WILL CONTRIBUTE:**

**Customer Service:**

• Acts as first level of contact for all resident inquiries, service requests and concerns
• Creates a sense of community and an outstanding living experience for residents
• Resolution driven and promotes positive, proactive resident relations
• Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
• Efficiently handle resident requests and concerns
• Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
• Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.

**Sales and Marketing:**

• Plan and host community events
• Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
• Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

## Qualifications
**Core Competencies and Professional Requirements:**

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask, work independently, manage competing requests and priorities.
• High school diploma or equivalent experience.
• 1-3 years’ experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.
• Knowledge of Fair Housing preferred.
• General computer skills required.

**Physical Requirements:**

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Frequently lift/move/carry 5lbs.
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Ability to remain in a stationary position for extended periods of time.
• Constantly operates computer, 10-key and other office productivity machinery.
• Constantly works in low to moderate noise levels.
• Constantly works in outdoor weather conditions.

**COGNITIVE OR MENTAL REQUIREMENTS:**

• Reading;
• Writing
• Ability to communicate clearly
• Ability to deal with complex issues; and
• Attention to detail.

**ELIGIBILITY REQUIREMENTS:**

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

***Salary Range: $20.00-$21.00 per hour, D.O.E.***

***Eligible for: Commissions, Overtime, Wardrobe Allowance***

***Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.***