File Audit Administrator - Temporary

## File Audit Administrator - Temporary
**JOB** **SUMMARY:** You will play a crucial role at GHP. Your mission will be to manage and ensure that leases and renewals are within guidelines and conduct compliance audits.
**ESSENTIAL DUTIES** **AND RESPONSIBILITIES** include the following but are not limited to the job specifications contained herein.

• Responsible for the auditing and proper organization of all new lease and renewal files.
• Ensures new lease and renewal files are being completed by all agents and in a timely manner.
• Reviews all new lease and renewal files prior to final approval by a Manager.
• Updates Master log daily with current file status, level of completion, and pending items.
• Will sit at the front desk answering phone calls and greeting residents and prospects.
• Assists in administrative duties such as office organization, filing, word processing, creating spreadsheets, etc.
• Follows GHP hospitality standards for prospective and current residents.
• Represents the company in a professional manner at all the times.
• Will be an additional support for leasing and take tours as necessary
• Will be an additional support for Resident Services and assist in capturing renewals.
• The ability to maintain confidentiality

## Qualifications
**CORE COMPENTENCIES:**

• Customer- Centric: Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment. Personable, positive, team-oriented mindset
• Problem Solving: Uses logic and reasoning to identify solutions and seek alternative conclusions or approaches to problems.
• Communication – Communicates effectively with supervisors, peers, residents, and partners through phone, email, written correspondence, and in-person interactions.
• Organization – Organizes, plans, and prioritizes work to ensure efficient front desk operations and timely task completion.
• Analytical – Regularly makes decisions and solves problems by analyzing information and evaluating results to identify the best course of action.

# **PROFESSIONAL REQUIREMENTS**

• 2 or more years' experience within a professional customer service orientated environment.
• High School Diploma or Equivalent. Some College Preferred.
• 6 to 12-month experience working in an office setting.
• Demonstrate strong attention to detail, oral and written communication skills.
• MS Suite
• Working knowledge of industry software: Yardi, RealPage, Lead2Lease or similar Property Management software.
• Ability to work a flexible schedule, including evenings, weekends and holidays - **shifts include 9am - 6PM, 10am - 7PM, and 11AM - 8PM.**
• Must be able to work independently and in a team environment.
• Ability to adjust with competing priorities and manage time in a fast-paced environment.

**Physical Requirements:**

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Frequently lift/move/carry 5lbs.
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
• Ability to remain in a stationary position for extended periods of time.
• Ability to observe details at close range (within a few feet of the observer).
• Constantly operates computer, 10-key and other office productivity machinery.
• Constantly works in low to moderate noise levels
• Constantly works in outdoor weather conditions.

**Cognitive or Mental Requirements:**

• Reading;
• Writing;
• Ability to communicate clearly;
• Ability to deal with complex issues; and
• Attention to detail.

**Eligibility Requirements:**

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

• ***Salary Range: $18.00-$19.00 per hour, D.O.E.***
• ***Eligible for: Commissions and Overtime***
• ***Benefits: Sick Time and free onsite parking.***
• ***\*\*\*This is a temporary position\*\*\****