Experience Coordinator

## Description

Celebrate Life, *the Southworth Way*

**The Company:** Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering *inspired environments* and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a *world at play* like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live *life at ease*. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to *be and belong* by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

**The Benefits**: We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, paid time off, and more.

**Grow with us!**The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

**Be YOU with us!**At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a *driver* of our success.

**About The Abaco Club:** The Abaco Club is a paradise for the soul. It is an unassuming haven crafted in the pursuit of connection, happiness and belonging. Here, members unwind in barefoot luxury in island-inspired homes, golfers take on the #1 golf course in The Bahamas, and generations come together on 2 miles of uninterrupted white sands on one of the most pristine beaches on Earth.

Working at The Abaco Club means being part of a vibrant community that values your knowledge and offers opportunities for professional growth and development. Here, you can turn your passion for hospitality into a rewarding career while enjoying the stunning scenery of this beautiful place. Become a part of our team and help us show what makes the Abaco Club truly extraordinary.

**The Opportunity**: The **Experience Coordinator** will be responsible for the planning, execution, and hosting of activations at the Club, delivering the standard operating procedures for events, activities, and holidays. Reporting directly to the Event Manager, this position will lead Events and Experiences to ensure consistent and elevated delivery. The Experience Coordinator represents the Club with high standards of professionalism and integrity, creating memorable and meaningful experiences for Members and their guests.

**Duties and Functions**

• Execute Member Events and Experiences as outlined in the Club’s SOPs
• Collaborate with department heads to elevate the overall Member experience
• Handle general administration tasks as directed by the Event Manager
• Serve as the primary point of contact for Member experience requests and RSVPs
• Assist with communications and event promotion before, during, and after events, including recaps
• Update the SOP (Experience Essential) library for Club-specific activations with the corporate team
• Track and report on Member experiences, including post-event analysis
• Attend execution calls on behalf of the Club and communicate details to department heads
• Coordinate Banquet Event Orders (BEOs) with F&B teams, working with the Executive Chef on experiences and events
• Assist with setup, final details, and inspections of event venues to ensure quality execution
• Lead and execute Member Experience events from start to finish
• Maintain inventory of departmental supplies and equipment, placing orders as needed
• Serve as leader of weekly programming and Club Operations calendars
• Support event and experience marketing initiatives
• Assist in managing pool operations, including programming and Member experiences

**Qualification Standards**

• At least two years of experience in event planning, entertainment, recreation, or related experience setting preferred
• Background in party planning and social/recreational program execution
• Excellent communication skills, both verbal and written, in English
• Experience with guest communications and social media engagement
• Basic knowledge of a variety of activities with the ability to collaborate and instruct others as needed

**The Ideal Candidate**

• Passionate, dedicated, detail-oriented, responsible, resourceful, and accurate
• Flexible schedule; must be available to work weekends, holidays, and in emergency situations
• Able to work under pressure and manage multiple tasks simultaneously
• Self-motivated with a strong work ethic and ability to work independently and as part of a team
• Enthusiastic and friendly personality with strong interpersonal skills and the ability to work with diverse groups
• Proficiency in Microsoft Office Suite (Teams, Outlook, Word, Excel, and PowerPoint)
• Highly organized with the ability to set priorities and meet challenging deadlines
• Strong verbal and written communication skills
• Creative thinker and solutions-oriented, with initiative and drive
• Skilled in giving and receiving constructive feedback and building effective relationships at all levels

The Experience Coordinator plays a vital role in enhancing Member satisfaction by delivering high-quality, engaging, and memorable events and activities. If you are a creative and organized professional with a passion for hospitality, event planning, and exceptional service, we invite you to join our team and help elevate the Member experience at the Club.

Apply today to start your new career, *the Southworth Way*

**Note:** This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.