Quality Assurance Specialist

## Description

**Quality Assurance Specialist**

Salary Range $24.85/hr - $32.80/hr plus an Elite Benefit Package

**Summary:**Drives service excellence and continuous improvement by planning, executing, and optimizing Quality Assurance initiatives across all support operations.

**Who are we:** Wildwood Programs is a provider of educational, residential, employment, and other community-based supports to people with disabilities and their families. We hire those dedicated to making a difference in people’s lives. Check us out on Linkedin

**Required Education/Experience:**

**Either:**

• High School diploma or equivalent AND
• 5 years of experience working with vulnerable populations, which must include writing reports and assessing information to make decisions or recommendations

**OR**

• Associate's degree in a Human Services related field AND
• 3 years of experience working with vulnerable populations which must include writing reports and assessing information to make decisions or recommendations

**OR**

• Bachelor's degree in a Human Services related field AND
• 1 year of experience working with vulnerable populations which must include writing reports and assessing information to make decisions or recommendations

**Essential Duties and Responsibilities include the following. Other duties may be assigned.**

• Conducts internal program reviews, including but not limited to, reviews of systems and services impacting service recipient health, safety and quality of life.
• Utilizes data from reviews to track metrics and identify trends and quality improvements.
• Prepares reports related to survey and review activities, shares findings with program leadership.
• Verifies implementation of quality improvement and corrective measures
• Identifies deficits, errors and breakdowns during Quality Assurance activities and recommends improvements to program administration and the Director of Quality Assurance
• Maintains a working knowledge of regulations, best practices and agency policies
• Serves as a resource in providing education and training on quality assurance and improvement activities.
• Develops and delivers trainings associated with Quality Improvement

## Qualifications
**Additional Requirements:**
A valid NYS driver's license, daily access to a vehicle and driving record acceptable to the agency insurance carrier's standards are required.