Receptionist

## Description

**Receptionist – PRN (As Needed)**

Join our warm and welcoming senior living community as a **PRN Receptionist**, providing support on an as‑needed basis, including occasional evening shifts and weekend coverage. This role is essential in creating a **positive first impression** for everyone who walks through our doors.

As the Receptionist, you will deliver **exceptional customer service** to residents, families, visitors, applicants, vendors, and team members. You’ll help ensure the front desk runs smoothly while fostering a friendly, professional, and supportive environment.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
• Provides a positive first impression of the community to all customers.
• Distributes and sends mail and faxes.
• Maintains inventory of office supplies.
• Assists managers in special projects and mailings as requested.
• Assists Executive Director and Business Office Manager as needed.
• Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs all other duties as assigned or required.

**Managerial Breadth/Scope of Job**
There are no managerial responsibilities.
## Qualifications
**Knowledge/ Skills/Abilities**

• Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
• Ability to maintain composure during frequent interruptions and in emergency situations.
• Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
• Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment
• Demonstrates a SERVANT heart and attitude by following our Mission Statement.

**Education/Experience**

High School Graduate or equivalent required.

**Working Environment/Physical Requirements**

Environment is indoors in an open area office space with frequent distractions. Must be able to lift 20 pounds frequently when receiving and maintaining office supplies for store room.

*Applications accepted on an ongoing basis until the position is filled.*