ACCOUNT SERVICE REPRESENTATIVE

## Description

GENERAL SUMMARY

Responsible for opening and servicing accounts, cross-selling other company products and maintaining quality relationships between OVB and our customers. Also, ensuring the validity of items presented, according to the policies and procedures of OVB, applying to correct accounts, and proper identification of customers. Assist customers with fraud activity on accounts and debits.

Accept cash items from customers for deposits. Handle withdrawals from and deposits to savings and checking accounts. Take installment loan payments. Maintain a running account of all transactions. Job requires extensive on-the-job training for proficiency.

## Qualifications

JOB QUALIFICATIONS

• \*Customer Service (banking) preferred
• \*Sales
• \*Clerical skills
• \*Basic PC skills
• \*Excellent communication skills
• \*Must maintain confidentiality
• \*Detail Oriented
• \*Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable
• \*Ability to work efficiently under pressure
• \*Ability to operate most standard office equipment
• \*Ability to be flexible with work schedule (overtime or extended hours when necessary)
• \*Ability to sit for extended periods of time
• \*Ability to lift coin bags (up to 25 lbs.)
• \*May require occasional travel
• OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.